Service requests are for planned changes and include, but are not limited to, the following: Click here for rate information.

• A new installation
• A disconnect
• Changes to telephone set features and configurations
• Changes to the model of a telephone set
• Additions or moves of existing telephones
• New voice mailboxes
• Changes to voice mailboxes
• Directory name changes

All requests for service related to the University phone system are made by completing a Telecommunications Service Request form (TSRF) which can be accessed online here:

Expected completion time is 5-7 business days. However, the Department of Telecommunications would appreciate as much notice as possible.

A monthly and/or one-time charge may apply for requested service. Please contact the Department of Telecommunications for further pricing information.

Cell Phone Forms

• Cell phone services
• Cellular Service Agreement

Supplemental Forms

• 4610 Layout
• 4621 Layout
• EC 500 Request
• Call Pickup Group Assignment
• Call Coverage Path Assignment
• Dial/Auto Intercom Group Assignment

Service requests are not to be used to report problems related to telephones, lines or voice mail equipment. To report a telecommunications problem, call x1001 (239-590-1001), or send an email to telecom@fgcu.edu