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The University encourages anyone needing assistance in accessing content found on the University's website to contact the FGCU office or department that maintains the webpage. For an accessible version of PDF material, please contact FGCU Adaptive Services at or by calling 239 590-7956.

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Business Applications

Business Applications

Network Services and Helpdesk


Network Services is responsible for the network backbone infrastructure and administrative computing resources. We manage and maintain network and e-mail account services for faculty, staff and students, security policies, server maintenance, Internet access, campus connectivity, spam filters, firewalls, and student housing network.

Network Services provides critical support to the FGCU campuses, maintaining the wired and wireless network access as well as key systems that support the daily functions of the University's faculty, staff and students. We strive to provide services and support that exceed our customers’ expectations and provide technical leadership and innovation to support the University's goals and the goals of all members of the University community.

The Helpdesk provides leadership and instills confidence through exceptional technology and assistance to our customers.

Helpdesk Location & Office Hours
Ben Hill Griffin Room 252
Monday thru Friday 8:00 am - 5:00 pm
Phone: (239) 590-1188


Name Title Phone Office E-mail
Sven Hahues Director of Network Services (239) 590-1337 Ben Hill Griffin Hall 140
Tim Shannon Help Desk Supervisor (239) 590-1190 Ben Hill Griffin Hall 248
Brian Chewning Computer Support Specialist (239) 590-1110 Ben Hill Griffin Hall 243
Tony Dalton Server/Systems Administrator (239) 590-1138 Ben Hill Griffin Hall 128
Bernard Davis Senior Computer Support Specialist (239) 590-1173 Ben Hill Griffin Hall 244
Shashank S Kumar Network Administrator (239) 590-7448 Ben Hill Griffin Hall 126
Javier Moncada Help Desk Technician (239) 590-1186 Ben Hill Griffin Hall 252
Angel Molina Help Desk Technician (239) 590-1186 Ben Hill Griffin Hall 252
Clinton Nitz Computer Support Specialist (239) 590-1569 Ben Hill Griffin Hall 249
Dan Petras Network Administrator (239) 590-1235 Ben Hill Griffin Hall 131
Cindy Presson Enterprise Applications Trainer (239) 745-4438 Ben Hill Griffin Hall 250
Robert Rojas Server/Systems Administrator (239) 590-1506 Ben Hill Griffin Hall 129
Adrian Perez Estrada Help Desk Technician (239) 590-1186 Ben Hill Griffin Hall 252
Michelle Santos Help Desk Support Assistant (239) 590-1180 Ben Hill Griffin Hall 246