College of Arts and Sciences

Assistant Professor
Phone: (239)590-7366
E-Mail: jmanley@fgcu.edu
Office: Modular 1 - Office 3

Assistant Professor
jmanley@fgcu.edu 

M.A., Ph.D. - Sociology - Rutgers, The State University of New Jersey
B.A. Humanities - Fairleigh Dickinson University, Summa Cum Laude 

Journal Publications:
"The Customer is Always Right?  Customer Satisfaction Surveys as Employee Control Mechanisms in Professional Service Work" in Customer Service: Empowerment and Entrapment, Macmillan 2001; "Negotiating Quality: TQM and the Complexities of Transforming Professional  Organizations."  Sociological Forum, 2001; "Progress at the Employment Gates?  The Sex and Race Earnings Gaps Among Human Resource Managers."  Research in Social Stratification and Mobility: The Future of Affirmative Action, 1999; "Symbol, Ritual and Doctrine: The Cultural "Toolkit" of TQM," Journal of Quality Management, 1998

Research & Teaching Interests:  Sociology of Work, Gender, Health & Fitness, Organizations, Sport & Leisure