College of Arts and Sciences

Associate Professor
Phone: (239)590-7366
E-Mail: jmanley@fgcu.edu
Office: Modular 1 - Office 3

M.A., Ph.D. - Sociology - Rutgers, The State University of New Jersey
B.A. Humanities - Fairleigh Dickinson University, Summa Cum Laude 

Journal articles and book chapters:

"The Customer is Always Right?  Customer Satisfaction Surveys as Employee Control Mechanisms in Professional Service Work," in Customer Service: Empowerment and Entrapment, Macmillan 2001

"Negotiating Quality: TQM and the Complexities of Transforming Professional  Organizations," in  Sociological Forum, 2001

"Progress at the Employment Gates?  The Sex and Race Earnings Gaps Among Human Resource Managersk," in  Research in Social Stratification and Mobility: The Future of Affirmative Action, 1999

"Symbol, Ritual and Doctrine: The Cultural "Toolkit" of TQM," in Journal of Quality Management, 1998

Research & Teaching Interests:  Sociology of Work, Gender, Health & Fitness, Organizations, Sport & Leisure