Continuining Education

Office of Continuing Education & Off-Campus Programs

Courses, Workshops & More

Departments

Locations & Directions

Office of Continuing Education &
Off-Campus Programs
8695 College Parkway
Suite 1181
Ft. Myers, FL 33919

Phone #s: all area codes are 239
Continuing Education: 425-3270
Institute of Government: 425-3271
Renaissance Academy: 425-3272
Fax: 425-3260

Upcoming Professional Development Programs

The Office of Continuing Education & Off-Campus Programs presents the following Professional Development Programs.

Best Customer Service Habits: How Can You Improve in 2012?

With Dr. Ava Fluty Presented by: FGCU's Office of Continuing Education & The Institute of Government

May 8, 2012
9:00 AM - 12:00 PM
FGCU's Atrium Executive Center, Fort Myers

Have you examined your customer service habits lately? What is working well and what is less than effective? This workshop will begin to examine some habits that may or may not be successful, yet some are still used because, "We have always done it this way." What is your customer service story? Are you the innovator who is curious about what is effective and what isn't? Do you look at setbacks as data that can be used to improve service? Join us and find out how!

"Successful change agents respond as scientists would-with curiosity instead of blame. Rather than blaming themselves, they treat setbacks as data-and use it to examine and improve the plan. 'We call it turning bad days into good data'."
From Change Anything, by Patterson Grenny (McMillan/Switzler)

Cost: $59

REGISTER HERE

Public Records Management

With Steve Lewis Presented by: FGCU's Office of Continuing Education & The Institute of Government

June 5, 2012
9:00 AM - 4:00 PM
FGCU's Atrium Executive Center, Fort Myers

Have you ever just wished you could throw all your organization's files and paperwork into the nearest trash can? Do you keep every piece of paper and document you receive "just in case"? Would you like to be able to get rid of some papers and save time and money as a result? If so, we have the perfect workshop for you. Become one of Florida's leading organizations - with increased efficiency, utilization of space, effective use of time, and budget savings.

This program is designed to inform and update public sector personnel about records management and maintenance under Florida law.

Cost: $109