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FGCU Florida Institute of Government Presents "Essential Negotiation, Mediation Skills" Workshop March 5
2/5/2003

WHO     FGCU Florida Institute of Government, for managers, supervisors and employees from both the private and public sectors

WHAT     “Essential Negotiation and Mediation Skills” full-day workshop. Learn how to resolve disputes, defuse conflicts or negotiate issues with management, staff or the public. The seminar teaches skills of mediation that the employee can apply directly and immediately on the job. The focus will be on ways to produce outcomes that are more positive and stronger relationships in personal and professional lives. David Kelley is instructor for the program.

WHEN     8:30 a.m. to 3:30 p.m., Friday, March 5

WHERE     FGCU Broadcast Building Room 111

WHY     To:

     Make the

     Understand the role of mediation and a mediator

     Observe a mediation demonstration

     Learn how to deal with an impasse

     Discuss issues that can and cannot be mediated

     Learn how to develop trust and cooperation

     Discuss how to handle the reluctant party

     Learn how to get what you want and need

COST     $72

CONTACT     Joanne Hartke at (239) 590-7815 or jhartke@fgcu.edu

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