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FGCU Florida Institute of Government Presents "Building Success and Confidence Through Assertiveness" Workshop
10/21/2004

WHO     FGCU Florida Institute of Government, for managers, supervisors and employees from both the private and public sectors

WHAT     "Building Success and Confidence Through Assertiveness" full-day workshop from the Florida Institute of Government's Professional Development Series. The workshop will teach participants how to have more confidence in themselves and their professional relationships, and how to speak up with sound ideas or suggestions. Jackie Ferguson is instructor for the program.

WHEN     8:30 a.m. to 3:30 p.m., Monday, Nov. 15

WHERE     FGCU Broadcast Building Room 111

WHY     To learn:

     The difference between assertive, aggressive, passive and passive-aggressive styles

     What it really means to build rapport

     Choose behaviors that are effective for you given the situation

     How to communicate with authority

     Practice various assertive skills

     Deal more effectively with manipulative people

     Develop strategies to improve self-esteem and confidence

COST     $72

CONTACT     Joanne Hartke at (239) 590-7815 or jhartke@fgcu.edu

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