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FGCU Florida Institute of Government Presents "Managing Emotions and Conflict at Work" Workshop
1/26/2005

WHO     FGCU Florida Institute of Government, for managers and employees from both the private and public sectors

WHAT     "Managing Emotions and Conflict at Work" workshop from the Florida Institute of Government's Professional Development Series. For employees who want to learn more about the importance in the workplace of relationship building, the pressures of doing more with less, and working through change. The workshop helps managers and supervisors know how to manage conflict in just about any situation, and understand how emotions and conflict affect job performance and learn techniques to manage them more effectively. David Kelley is instructor for the course.

WHEN     8:30 a.m. to 3:30 p.m., Friday, Feb. 11

WHERE     FGCU Broadcast Building Room 111

WHY     To learn how to:

     Listen to emotions for better decision-making

     Maintain composure on the job

     Respond positively to criticism from others

     Recognize how thoughts, feelings and behaviors affect job performance

     Analyze situations so that emotions do not sabotage the results you want

     Identify why people feel, act, and communicate the way they do

COST     $79

CONTACT     Joanne Hartke at (239) 590-7815 or jhartke@fgcu.edu

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