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FGCU Florida Institute of Government Presents "Customer Service Excellence" Workshop
10/12/2006

WHO FGCU Florida Institute of Government, for managers, supervisors and employees from both the private and public sectors

WHAT "Customer Service Excellence" half-day workshop from the Florida Institute of Government's Communication and Interpersonal Skills Program. For individuals whose job involves contact with the public, the seminar helps participants to perform their job with greater ease and leads to improved customer satisfaction. Libby Anderson is instructor for the program.

WHEN 8:30 a.m. to 12:30 p.m., Monday, Oct. 23

WHERE Student Union 214

WHY To learn how to:

effectively respond to complaints that result in a satisfied customer

listen with empathy and communicate using positive body language

develop telephone skills that win over customers

understand the words to use and not to use to maximize effectiveness with customers

know the five basic needs of customers and how to not just meet but to exceed them



COST $59

CONTACT Joanne Hartke at (239) 590-7815 or jhartke@fgcu.edu


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