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FGCU Florida Institute of Government Presents 'Dealing with Difficult People' Workshop

WHO FGCU Florida Institute of Government, for managers, supervisors and staff from both the private and public sectors

WHAT "Dealing with Difficult People" half-day workshop from the Florida Institute of Government's Professional Development Series. The workshop helps professionals learn how to gain a better understanding of conflict resolution, "personality" styles and important communication tools. Allison Blankenship is instructor for the program.

WHEN 8:30 a.m. to 12:30 p.m., Thursday, Feb. 28

WHERE FGCU Sugden Welcome Center

WHY To learn how to:
 Use a proven four-step conversation model to address awkward or uncomfortable situations
 Understand the hidden motivators behind negative behavior
 Set appropriate expectations for improved and professional behavior
 Use conflict as a creative and relationship building tool

COST $69

CONTACT Joanne Hartke at (239) 590-7815 or

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