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FGCU Florida Institute of Government Presents Workshops on Using Effective Communications Skills When Dealing With Difficult People, Customers Dec. 9
11/14/2008

FORT MYERS, FL - The Florida Institute of Government at Florida Gulf Coast University offers two professional development workshops designed to use effective communication skills when dealing with difficult people and demanding customers, 8:30 a.m. and 1 p.m., Tuesday, Dec. 9 in the Sugden Welcome Center. Ava Fluty is facilitator for the workshops.

Beginning at 8:30 a.m., "Exceptional Customer Service," will teach participants how to effectively respond to complaints that result in a satisfied customer, how to become a fantastic fixer and a powerful problem solver, and how to avoid "The 10 Deadly Sins of Customer Service." The fee for this seminar is $69.

The second workshop follows at 1 p.m. with "Diplomacy and Difficult People."
This highly interactive session will give participants an opportunity to practice using more effective communication skills with difficult people and discover individual roadblocks using the SELF Profile. The fee for this seminar is $79, which includes the SELF profile.

Seating is limited. Register for one session or for both.

Registration and additional information is available online by visiting www.fgcu.edu/iog, or by calling (239) 590-1096 or (239) 590-7986.

For more information, media representatives should contact Joanne Hartke at (239) 590-7815.


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