Alico Chair of Operations Management
Phone: (239) 590-7348
E-Mail: dcollier@fgcu.edu
Office: Lutgert Hal, 3332

Ph.D., Management Sciences, The Ohio State University (1978)

DAVID A. COLLIER, Alico Chair of Operations Management. Ph.D., Management Sciences, The Ohio State University (1978). Dr. Collier is the recipient of five awards for outstanding journal articles, written several textbooks, and he has over seventy refereed publications. He is a recognized authority in the areas of quality, operations, process, performance measurement, and service management and worked with many organizations such as Chase Bank, IBM and the United States Postal Service. Research interests in: operations and logistics, customer service, service guarantees, processes, and multiple criteria data analysis methods.