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Elder Helpline of Southwest Florida

County: Charlotte, Collier, Glades, Hendry, Lee, Other
Categories Marketing/PR/Event Planning
Adult Care
Social Services
Details: The Elder Helpline is a single contact point for persons seeking information and referral to services, resources and opportunities that are available to older adults in the southwest Florida area. The Helpline serves the counties of Charlotte, Collier, Desoto, Hendry, Glades, Lee and Sarasota. As senior citiens progress through the aging process, many face situations that require support and assistance from family, friends and caregivers. Information is crucial at this time. Many elders who need help have no idea where to begin. The Elder Helpline is where a senior can begin. Since this centralized service started in March 2002, over 45,000 calls from all over the country have been answered by trained specialists. They are trained assessors with an extensive database at hand to respond to general enquiries and also connect callers to local community services, government programs and numerous other elder resources. The Elder Helpline is funded entirely or in part with funds provided by the Older Americans Act under an agreement with the Department of Elder Affairs, the State of Florida, Senior Solutions - an Area Agency on Aging - and the Charlotte County Board of County Commissioners. The Charlotte County Human Services Department oversees the day-to-day management of the Elder Helpline call center, which is located in Punta Gorda.
Job Description: Under the guidance of the Elder Helpline Supervisor, and working closely with experienced staff, learn about the functioning of a newly established non-profit, government-funded service by participating in the following: Implementation of the program's outreach/communication plan - tasks may include written and verbal communication with non-profit and for-profit agencies, government and media. Researching programs and services for seniors in seven southwest Florida counties - tasks may include verification of agency and program information by telephone or in person and database maintenance. Maintenance of client resources - tasks may include contact with community agencies and government to verify information and prepare for data input. Referral follow-up with clients and service providers - including interviewing senior clients regarding their receipt of service and/or satisfaction with the helpline process.
Times of Work: Weekdays daytime
Primary Contact: Ms. Angela Fisher
2285 First Street
Fort Myers, FL 33901
Fax: 239-332-3596
Phone: 239-332-4233
Alt Phone: 1800-398-4233
Email: fishera@elderaffairs.org
Website: http://www.aaaswfl.org
Worker's Comp for Volunteers?: N
Benefits Offered: none
Additional Information: This opportunity offers students the chance to learn first hand about community resources that serve senior citizens in Florida - - how an information and referral service/call center operates - how a referral-driven process is conducted and monitored - how to assess callers for appropriate services - how to follow-up on referrals with clients - how to market a call center in a referral setting Students will have an opportunity to serve southwest Florida elders while gaining an overview perspective of goverment, non-profit and private sector programs and services in action.

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