Meaningful Customer Service

Be ready to explore and practice impeccable customer service that exceeds all expectations for your internal and external customers. This is a high energy approach with experiential activities focused on clear, practical strategies designed with FGCU in mind. Facilitated by Anne Schroeder.

June 13, 2012, 9:00 a.m. - 12:00 p.m., CC213

To register: http://www.fgcu.edu/faculty/registration/RegistrationForm.asp

Facilitator Information

Anne Schroder is a management consultant and trainer with over 20 years of experience in developing organizations. Her firm provides customer service approaches, corporate retreats, performance appraisal systems, team building and customized seminars. As the Guests First trainer for the Lee County hospitality-related industry, Anne writes a bimonthly column for the Lee Island Coaster newsletter on inspiring and innovative customer service tips and techniques. She has a Master’s Degree from Johns Hopkins University and extensive training in organizational problem solving from the University of Buffalo and from Synectics, Inc.

This workshop is open to all employees. Please contact Carole Kaptur at 590-1417 or email ckaptur@fgcu.edu with any questions.