As mentioned in the June 2010 issue of HR Updates, in July 2010 People First will have a new look and feel to make it easier and quicker to complete your state-sponsored benefit enrollments and changes. The People First upgrade is currently scheduled for July 20, 2010. In order to implement this upgrade the People First system will be unavailable beginning July 9, 2010, at 5 p.m. The target date for the system to be back on-line is July 20, 2010, at 8 a.m.
What does this mean to you?
You will not be able to log in or have access to the People First online system to process Enrollments or Qualified Status Changes “QSCs” from July 9th through July 19th. The processing of Enrollments and QSCs that need to be completed during the People First system downtime should be handled through your Benefits Representatives in the Department of Human Resources. Your Human Resource’s Representative will assist you in completing all necessary paper forms during this downtime, including faxing the forms to People First.
Please note that all QSCs, including new employee enrollments, must occur within the QSC window and no extensions to the QSC window will be granted by People First due to their system downtime.
If you have a Qualifying Status Change (such as birth of a child, marriage or divorce), you have 31 days from the date of the event to notify People First. If changes are not made within 31 days of the QSC, you will have to wait until Open Enrollment to make these changes to your benefits.
Who should be contacted in the Department of Human Resources to answer questions?
Dee Bryan Benefits & Leave Administrator Ext. 1422
Judy Hodai Benefits Assistant Ext. 1450
QSCs that expire during the system downtime:
(Preferred Process) When possible, employees should make their elections prior to the system coming off-line on July 9th.
If elections are not made before July 9th, the employee must complete the paper enrollment forms that are faxed to the People First service center prior to the QSC expiration date. Your Human Resource’s Representative will assist you in completing all necessary paper forms during this downtime, including faxing the forms to People First.
QSCs that start prior to the system downtime and expire after the system comes back on-line:
(Preferred Process) Employees can make their elections through the system either prior to the downtime or once the system comes back on line as anticipated on July 20th.
Employees can complete the paper enrollment forms that are faxed to the People First service center prior to their QSC expiration date.
New QSCs that occur during system downtime:
(Preferred Process) Employee should initiate the new QSC when the new system comes back on-line as anticipated on July 20th .
Employees can complete the paper enrollment forms that are faxed to the People First service center prior to the QSC expiration date.
Supported Web Browsers with the Upgraded People First System
The new and improved People First system is designed to function with Internet Explorer (IE) 7, IE 8, and Mozilla Firefox (Firefox) 3.5.
What if my home address has changed?
Over the next few months, People First will automatically be mailing Open Enrollment information to your home address. If your address has changed recently, please email Sandy Zablackas/Rachel Carden and complete the necessary information.