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Institute of Government 8695 College Parkway Suite 1181 Ft. Myers, FL 33919
Phone: (239) 425-3273 Fax: (239) 425-3260
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Have you examined your customer service habits lately? What is working well and what is less than effective? This workshop will begin to examine some habits that may or may not be successful, yet some are still used because, "We have always done it this way." What is your customer service story? Are you the innovator who is curious about what is effective and what isn't? Do you look at setbacks as data that can be used to improve service? Join us and find out how!
"Successful change agents respond as scientists would-with curiosity instead of blame. Rather than blaming themselves, they treat setbacks as data-and use it to examine and improve the plan. 'We call it turning bad days into good data'."From Change Anything, by Patterson Grenny (McMillan/Switzler)
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