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Institute of Government

Institute of Government

Leadership and Management


Adding Power to Your Presentations

Have you ever been nervous about a presentation you are asked to give? When it comes to delivering presentations, do you have the skills needed to meet today's expectations?


  • Analyze your audience so presentations are on target.
  • Incorporate technology to ensure outlines and design formats meet polished presentation needs
  • Research, prepare, practice
  • Add and use pictures, graphics, animation, sound, and hyperlinks to create powerful presentations.
  • Apply editing standards and follow other practical tips to enhance overall presentation professionalism.

Art of Being the Boss ... Preparing to Take the Lead

Now that you’re in charge of people, what do you do? Do you have the knowledge, skills, experience and training needed to successfully supervise others? How would you describe an effective supervisor or manager? Join us for this workshop if you are a new supervisor or manager with questions and the desire to take your skills to the next level.


  • Make the transition of super worker status to a successful leadership style
  • Think like a manager
  • Set goals and communicate expectations
  • Motivate yourself and those you supervise

Behavioral Interviewing Techniques

Based on the theory that past behavior predicts future performance, this selection process has proven results in reducing turnover and improving productivity. Managers who utilize these techniques can realize the following results.


  • Increased consistency in selecting higher quality employees
  • Reduced turnover and unemployment expenses
  • Improved productivity and performance resulting in increased customer satisfaction
  • A strengthened understanding of the legal issues surrounding selection

Building a Cohesive Team

Would you like your team to work together more effectively? Whether you are working with an entirely new team or an existing one, there are proven tips and strategies that will help your team members and you, as a leader, build stronger relationships and perform more consistently. Through the use of practical workplace examples and group discussion you will be able to assess your leadership performance and link it to your team’s performance. You will collaborate with other participants and explore the skills needed to develop a highly functioning team.


  • Distinguish between managing and leading the team
  • Establish vision and team goals
  • Build on individual strengths through coaching and delegation
  • Strengthen team communication
  • Build trust and resolve conflict among team members
  • Celebrate successes and reward positive team results

Coaching and Mentoring as Management Tools

Today's workplace is constantly evolving and changing. Relationship building and the support it provides through formal and informal networks have become an important component to success in the emerging global market. This workshop will address the issue of coaching and mentoring, from both ends of the spectrum, identify the benefits individually and organizationally and provide the tools and techniques needed to be an effective mentor and coach.


  • Identify the skills and traits of a good mentor and coach
  • Determine when and how to supervise, coach, or mentor
  • Understand and implement your own unique coaching and mentoring style
  • Discuss value of formal & informal mentoring models
  • Build rapport through communication, cooperation and collaboration
  • Learn do's and don'ts of delegation
  • Practice creative problem-solving techniques

Delegating for the Results You Want

Delegation is essentially the art of accomplishing organizational goals with and through others. Successful delegation involves focused goal setting and effective follow up and monitoring. Positive alliances can be built with your employees through delegating with finesse.


  • Identifying organizational benefits for delegation
  • Setting clear goals and objectives
  • Recognizing six steps to effective delegation
  • Using positive influencing skills to enhance communication
  • Understanding what not to delegate

 Effectively Managing Change and Transition

Change is inevitable, and we are currently living in a time of rapid change where many of us are experiencing transitions in our lives and work. In spite of the challenges and difficulties we often face during these times of tremendous individual, organizational and global shifts and apparent chaos, it can also be a time of great opportunity to grow professionally and personally if we choose. Whether you are working in the private or public sector or as an entrepreneur, this interactive and inspiring program will assist you in surviving and thriving through change.


  • Clarification of new goals and intentions, prioritizing values, developing new strategies, and revisiting and redesigning professional and personal mission statements.
  • Support, knowledge and techniques to successfully navigate through times of change and transition both professionally and personally.
  • Tools to shift perspective, take control and chart a new course by using change as a time of creative possibility and moving new ideas forward.
  • Understanding the stages of transition (endings, the void, new beginnings) and the feelings, opportunities and challenges associated with each stage.
  • A clearer sense of direction as you move into the future, a deeper sense of purpose and fulfillment in your work, and renewed and expansive energy in your life.

Employment Law Issues - Understanding the Basics

Participants learn about legal issues concerning the employer-employee relationship. The instructor covers relevant laws and cases using situations and examples. 


  • Interviewing legalities and strategies
  • Avoiding legal liability related to hiring & firing
  • Employment agreements (at-will and contractual)
  • The Age in Discrimination Employment Act
  • Sexual Harassment
  • The Americans With Disabilities Act
  • Title 7 of the 1964 Civil Rights Act (race, color, sex, national origin and religious discrimination  

Essentials of Project Management

Very often organizations are assigning managers and staff personnel to manage a variety of projects. These projects can vary from re-designing and installing a new computer system, selecting and installing a new piece of equipment, developing and implementing a system to measure customer satisfaction, or any number of types of projects. These projects can last for a few days to several months. Project management is much different than just being a manager. Project management entails completing a specific set of tasks within a specified period of time with a clearly defined budget and with limited assigned resources.


  • Training is divided into two parts
    • The morning session is centered around the planning and scheduling of the project
    • The afternoon session focuses on implementing and closing out the project

Upon completion of the program, each partiicpant will receive a certificate.

Establishing Performance Expectations

This program provides a solid method for setting clear performance expectations so employees stay focused and are given the resources to wrok towards your organization's goals.


  • Why do we do them
  • Proactively identify necessary skills, resources and guidelines with employees
  • Effectively outline expectations which ensures buy-in from employees
  • Set measurable key actions, checkpoints for progress and outcomes
  • Learn tips to keeping records 52 weeks of the year so your review is a true reflection of performance

Getting Results with Coaching, Feedback and Discipline

Supervisors have an increasing need to address specific performance issues in order to have a cohesive, productive workforce. A crucial part of performance management is coaching employees and giving them feedback regularly. As a leader you become, not only a coach, but are expected to get the job done while developing others in the process. The skills taught in this workshop will help improve your effectiveness and comfort level with performance management issues.


  • Learn skills in coaching and counseling techniques
  • Learn to deal with personal vs. performance problems
  • Practice for direct application in the workplace
  • How to write behavioral contracts
  • Understand the progressive discipline process

Government in the Sunshine and Other Legal Issues

This workshop is designed to better inform both newly elected and appointed officials, as well as update current officials, on issues that confront them on a daily basis.


  • Government in the Sunshine
  • Conduct of hearings
  • Liability issues
  • Ethical issues and cases
  • Public records

Hire the Right Person the First Time

Litigation is skyrocketing, so today - more than ever before - it is critical for a business to be proactive in designing recruitment strategies and processes. Learn everything you need to know and receive a comprehensive interviewing handout with sample forms.


  • Job analysis
  • Fundamentals of interviewing
  • Latest interviewing techniques
  • Creative recruiting methods
  • Behavioral interviewing for results
  • Tools for selecting the right person
  • Legal issues for interviewing and hiring including ADA
  • The How and Why of reference and background checks

Leadership...the Critical Difference

Leaders constantly strive to find the right balance that will result in the greatest performance from their employees. Would you prefer to be called an excellent leader or an excellent manager, and why? This question, and many others, will be addressed in this workshop to help you enhance your current strengths and develop additional strategies for success.


  • How to identify the traits/behaviors of successful leaders
  • How to inspire and motivate others
  • How to build a championship team
  • How to listen and communicate effectively with diverse employees
  • How to develop a mission and a focus on results
  • How to encourage cooperation and consensus  

Management Styles and Team Building

 In this workshop you will learn to analyze your management and leadership style, your role in the organization and how to build an effective team.


  • How to make the change from peer to leader
  • Assess your management style
  • Create a motivational environment
  • Define your role as a leader
  • Delegate effectively
  • Communicate your expectations to those you supervise
  • Understand team dynamics
  • Get people to work together toward common goals  

Effectively Managing Unacceptable Behavior

Managing today’s work force includes many challenges as well as opportunities to help your employees develop to their fullest potential. This program will teach you how to confront conflict effectively, how to give constructive criticism, and how to separate personal versus performance problems.


  • Identify what your role is in dealing with non-work related problems
  • Learn how to handle difficult people in the workplace
  • Know when and how to counsel a troubled employee
  • Apply coaching and feedback for improved performance

Managing Through Trust Building

Today’s employees are looking for much more than just a paycheck at the end of the week. Employees want to be respected for their skills, their creativity, their contribution to the organization…and they want to feel good about their job and their workplace. A critical component of any successful workplace is the level of trust evident between all levels of the organization. The quality of life within the workplace can deteriorate quickly when people feel that their work and contributions are not valued.


  • Understand the importance of trust and that earning it is often a function of time
  • Increase trust level based on honesty, fairness and being forthright with staff
  • Prepare employees to be successful through open communication and collaboration
  • Share knowledge openly and freely
  • Delegate both responsibility and authority for projects through empowerment
  • Utilize constant and immediate feedback
  • Understand the dynamics and consequences of both trust and deception  

Motivating for Results-Bringing out the Best in People

Everyone has the desire to be recognized and rewarded for achieving positive results in the workplace. In this seminar you will discover how to find the spark that ignites each employee to do his or her best.


  • Gain a clear understanding of the factors that drive high levels of accomplishment
  • Develop skills that create the optimum environment for self-starters
  • Become a role model in order to more effectively mentor your team
  • Learn your individual behavior and communication style
  • Identify the integral part that values and ethics play in your role as supervisor/manager  

Persuading & Influencing Through Leadership

Influencing through leadership is to take your department, unit, or organization to the next level. You must have the knowledge, skills, and abilities to influence and persuade people to move in a new direction. This workshop will allow you to assess your strengths and weaknesses, in terms of your personal power, and to influence and persuade others to follow your leadership.


  • Identity your style in approaching others
  • Discuss the factors that drive one’s approach when influencing others
  • Learn how to influence others when faced with a situation requiring action
  • Learn to recognize types of power and their sources
  • Examine the relationship between power and leadership
  • Discuss influence tools and techniques
  • Identify your Influence Style

Strengthening Leadership Through Emotional Intelligence 

Today’s workplace is much different than that of the past. Increased emphasis is being placed on the importance of relationship building, focused listening, and engaging team members also as individuals in successful organizations. Emotional Intelligence can be a powerful tool for leading others effectively and enhancing organizational well-being.


  • Recognize the five competencies which build your emotional intelligence level
  • Be more intentional in your actions
  • Listen to emotions for better decision making
  • Use energy and enthusiasm to motivate others
  • Build trust by displaying sensitivity and concern

Successful Mediation and Negotiation Techniques

Do you find yourself resolving disputes, defusing conflicts, or negotiation issues with management, staff or the public? If so, this seminar will help you learn and practice new skills of mediation that can be applied directly and immediately on the job. The focus will be on ways to produce more positive outcomes and stronger relationships in your personal and professional life.


  • Learn the role of mediation and a mediator
  • Observe a mediation demonstration
  • Learn how to deal with an impasse
  • Discuss issues that can and can’t be mediated
  • Learn how to develop trust and cooperation
  • Handling the reluctant party
  • How to get what you want and need  

Survival of the Middle Manager

Ability alone is not sufficient for success. A middle manager has responsibilities up, down, and laterally in the chain of command. This seminar will address the skills needed to be productive and effective in this role.


  • Strategies for problem solving
  • Producing measurable results
  • Examining responsibility vs. authority
  • Communicating effectively
  • Using facilitative skills to motivate staff
  • Navigating the political rapids in the workplace