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Technology plays a vital role both in and out of the classrooms
at FGCU. Support is available to faculty, staff, and students
for a wide variety of technology related issues.
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In order to ensure a timely response
to requests please submit them in advance, particularly during
peak times such as a week or two before the start of a semester.
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IT Support itsprt@fgcu.edu
590-7100
- Any questions regarding classroom and student lab computer
hardware and software configuration
- Reporting classroom and lab computer hardware and software
maintenance issues
- Requesting special computer setups for classroom and
lab compute
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Web and Multimedia
Services (go
to website)
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David Jaeger djaeger@fgcu.edu
590-2315
- Web design and development for departmental and college
websites, or special events websites
- Creating interactive course CDs that contain audio,video,
or animations
- Preparing streaming audio and/or video for course websites
- Video and audio format conversion
- Illustrations and animations
- Training for introductory level web and graphics development
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E-Learning, Instructional
Design, and Faculty Support (go
to website)
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| Jennifer Sparrow jsparrow@fgcu.edu
590-7084
- Setting up new, blank Angel courses
- Assistance in creating or revising an Angel online course
- Assistance in developing online testing
- Assistance in creating or revising a course website
- Instructional design assistance
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Print Services
(go
to website)
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Bob Klein bklein@fgcu.edu
590-7079
or James Greco jgreco@fgcu.edu
590-7078
- Photography requests
- Graphic design work
- Print publication and print materials requests
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Library
Services
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Chuck Saint csaint@fgcu.edu
590-7622
Open Lab Help Desk 590-7617
Georgia Allen gallen@fgcu.edu
590-7619
The library has a full-service computing lab that supports
all course software, standard office packages, web development,
image scaning, and library specific applications. There
is professional technical support staff available 8:00 a.m.
to 5:00 p.m. Monday- Friday as well as student support staff
available after 5:00 p.m., 7 days a week. They are familiar
with all the applications and hardware in the lab.
- Requesting special computer setups in the Library computing
lab
- Any questions regarding Library lab computer hardware
and software configurations
- Network connectivity for laptops inside the Library
The Library Systems staff are also responsible for the
Library website and can help with any technical requests
or difficulties on this site.
- Proxy Server configuration for remote authentication
to electronic databases
- Issue with the retrieval of electronic course materials
reserves and interlibrary loan
- Scanning materials into images or PDF documents
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Administrative
Computing Services
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Help Desk helpdesk@fgcu.edu
590-1188
- Desktop/office computer support
- Sending or receiving email or to see yourschedule from
any remote site
- Intranet resources like the Faculty and Staff Directory
and Staff Leave Information
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Student
Account Support
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Help Desk helpdesk@fgcu.edu
590-1188
- Activating student network accounts and setting PINs
- Information on student email accounts on the eagle.fgcu.edu
server
- Space to store student web pages on the student.fgcu.edu
server
- Email distribution lists for each course or to add your
name to a course distribution list
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Web site
Setup and Access
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Jason McMillan jmcmilla@fgcu.edu
590-7100
- Adding or changing access to faculty or Web folders
- Setting up new faculty and club Web sites
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Website
Security and WebBoard Setup
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Luis Ceron lceron@fgcu.edu
590-7100
- Setting up special web site security
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Equipment
Loan (go
to website)
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IT Support itsprt@fgcu.edu
590-7100
(Coverage from 8:00 a.m. to 5:00
p.m. )
Contact IT Support for equipment loans and setup for:
- Portable CD/tape players
- Laptop computers
- Portable presentation equipment
- Microphones and sound systems
- Digital cameras (for still images and 60 second mpegs)
- VHS video cameras
One-on-one podium training is also available by request.
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Interactive
Video and Conferencing (go
to website)
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Bob Swank bswank@fgcu.edu
590-7036
- Satellite
- Videoconferencing
- Campus feeds
- Course videotape and DVD duplication
- Broadcast Building room rental
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Audio/Video
Production (go
to website)
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Sheri Coleman scoleman@fgcu.edu
590-2340
- Professional and creative services development and
production of audio and video material
- Add additional services or categories as necessary
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