Dr. Helen Mamarchev
Florida Gulf Coast University
Edwards Hall, Room 211
10501 FGCU Boulevard, South
Fort Myers, Florida 33965-6565
(239) 590-1022, or via TTY: 711
The University Ombuds Office reports directly to the President. The Office operates as an avenue for informal, impartial and non-adversarial alternative for the resolution of problems and conflicts when the parties so request. The Student Ombudsman position was created by the State Legislature and administers the Student Ombudsman Regulation and Policy. The Student Ombudsman serves as the University Ombuds and is assisted by a Coordinator for the Ombuds Office.
Consistent with the Collective Bargaining Agreement, the Faculty Ombuds handles faculty-related issues.
Some specific goals of the Ombuds Office include:
It is essential that the University Community recognize the independence of the office and know that the resolutions in all matters are to be based on fairness standards. The Office is not an advocate for either party to a conflict. To the greatest extent possible, consistent with legal requirements, information shared with the Ombuds Office will be held in confidence.