• A new installation
• A disconnect
• Changes to telephone set features and configurations
• Changes to the model of a telephone set
• Additions or moves of existing telephones
• New voice mailboxes
• Changes to voice mailboxes
• Directory name changes
• Cell phone services

All requests for service related to the University phone system are made by completing a Telecommunications Service Request form (TSRF) which can be accessed online here:

Expected completion time is 5-7 business days. However, the Department of Telecommunications would appreciate as much notice as possible.

A monthly and/or one-time charge may apply for requested service. Please contact the Department of Telecommunications for further pricing information.

Service requests are not to be used to report problems related to telephones, lines or voice mail equipment. To report a telecommunications problem, call x1001 (239-590-1001), or send an email to telecom@fgcu.edu