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Florida Gulf Coast University

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Telecommunications

Department of Telecommunications
FGCU Listing
Telecommunications
Florida Gulf Coast University
10501 FGCU Blvd. S.
Fort Myers, FL 33965
Phone: (239) 590-1001
Fax: (239) 590-1166

Conference Calling

 
 

Conference Calling - Six People or Less (4600 Series)

The Avaya Conference feature allows you to conference up to six parties.

Add another party to a call

  1. Dial the first party, then press the Conference button.
    • The line’s display area changes to white text with a dark gray background.
    • The current call is placed on hold, and the Soft Hold icon displays.
    • You hear a dial tone.
  2. Dial the number of the next party and wait for an answer.
  3. Press the Conference button again to add the new party to the call.
  4. Repeat Steps 1- 3 for each party you want to conference in to the call.

Add a held call to the current call

  1. Press the Conference button.
    • The icon on the current line changes to the Soft Hold icon.
  2. Press the Line/Feature button of the held call.
  3. Press the Conference button again. All parties are now connected.

Drop the last person added to the call

Press the Drop button, and the last party connected to the conference call is released from the call.

 

Conference Calling - Six People or Less (9600 Series)

The main difference between the old 4600 series phones and the new 9600 series is the row of buttons at the bottom of the screen. These soft keys change as your call changes. For instance, during a normal phone call the left button will read “Hold;” when you press that button to hold the call, it will change to read “Resume.” These keys also control conference calling on the newer phones, so you will need to watch them to see how they change

Add another party to a call

  1. Dial the first party, then press the “Conf” button at the bottom of the screen.
    • The line’s display area changes to white text with a dark gray background.
    • The current call is placed on hold, and the soft keys change to read “History, Contacts, Clear, and Cancel.”
    • You hear a dial tone.
  2. Dial the number of the next party and wait for an answer. The soft keys will change to read “Join, Drop, Hold, and Cancel."
  3. Press the “Join” button to add the new party to the call.
  4. Repeat Steps 1- 3 for each party you want to conference in to the call.

Add a held call to the current call

  1. Press the “Conf” soft key at the bottom of the screen.
  2. Press the Line/Feature button of the held call.
  3. Press the “Join” soft key at the bottom of the screen.
  4. All parties should now be connected.

Drop the last person added to the call

Press the Drop button, and the last party connected to the conference call is released from the call.

 

Conference Calling - More Than Six People

For assistance with placing a conference call with more than six parties - contact Telecommunications to request a SUNCOM Reservationless Conferencing Account: (telecom@fgcu.edu ), or by phone (239-590-1001).

If a telephone is restricted from dialing to a specific calling area, please contact Telecommunications to request assistance using an AUTHORIZATION Code.

Conference Calling Using A Conference Phone

If you have a short-term need for a conference phone, Academic and Event Technology Support (itsprt@fgcu.edu, 239-590-7100) can be contacted for use of its polycom conference phone. This request will need to be coordinated with Telecommunications (telecom@fgcu.edu, 239-590-1001) so that we can ensure an analog line is available in the required meeting room.

If you have many teleconferences and want to purchase your own conference room phone, contact Telecommunications.