Guidance on the appropriate use of FGCU's Avaya telephone system is described in more detail in the Telephone Usage section of the Employee Handbook.
You are permitted to make long distance telephone calls for business purposes only. University employees are prohibited from using the telephone system for personal long distance calls. If you have any questions about the operation of the University’s telephone system, please contact the Department of Telecommunications at 590-1001, email@example.com.
Once your office telephone has been set up and voicemail assigned, you will need to login to the phone and set your password. Dialing 1550 will connect you with the voicemail system, where you will follow the prompts to get started.
Your initial voicemail password is 5901550. The first time you log in to the system you will be asked to change your password and record your greeting (option 4 then option 9). When changing your password you must use at least 6 numbers and you cannot begin the password with a zero. Additional documentation on the use of your phone can be found here.
To reach another university extension - dial the 4-digit extension
To dial locally - dial "9" followed by the seven digit local telephone number
To dial long distance - dial "9" followed by the long distance telephone number
To dial internationally - dial "9" 011 followed by the country code and telephone number, after receiving a three beep prompt, dial your university assigned AUTHORIZATION code.
To dial an 800 number - dial "9" 1-800- and the seven digit telephone number
If a telephone is restricted from dialing to a specific calling area, please contact Telecommunications to request assistance using an AUTHORIZATION Code.
To reach the campus operator - dial "1001"
To place a calling card call - dial "9" followed by the directions of your calling card provider.
For EMERGENCIES ONLY - dial "1911" from an on-campus phone
Collect and third party calls billed to any university telephone number (including student numbers) should not be accepted. Please request the appropriate permissions from your department head before participating in this type of call.