For emergency calls Dial 911
Dial 711 (TRS)
Telecommunication Relay Services
From time to time faculty/staff will have a person who is truly disruptive in the classroom or office, making it difficult or impossible for teaching or business to take place. The following guidelines will assist faculty/staff members in dealing with these situations. They are not intended to provide information on classroom management or to tell staff members how to conduct their business.
Who is a disruptive individual?
An individual who makes threats of physical harm to you, others, or themselves.
An individual who has a weapon. Refer to Safety Guidelines for Armed Subjects.
An individual who behaves in a bizarre manner or exhibits unstable behavior patterns.
The individual who appears to be intoxicated or under the influence of a controlled
Some disruptive individuals may have emotional or mental health disorders. Although such individuals may be considered disabled and are protected under the Rehabilitation Act of 1973, they are expected to meet the same standards of conduct as any student. It is important that faculty establish the standards for his or her classroom and enforce them for all students, in conformance with the principles of academic freedom.
Some individuals ' behavior may seem to be bizarre, but not threatening. You may want to discuss the individuals' behavior with professionals, such as a member of the counseling staff. You may also contact the Dean of Students who will consult with appropriate members of the professional staff in developing suggestions for working with the individual. Care must be taken to protect the privacy of students.
In extreme cases in which, in the judgment of the faculty/staff member, an individuals conduct threatens his/her own health and safety or the health and safety of others, or a student is so highly disruptive that instruction cannot take place, immediate removal from the classroom is appropriate. In such cases, the procedure to be followed is:
What action should I take?
Contact FGCU Campus Police at 1900 from a campus phone or 590-1900 from any phone.
Give your name and campus location with a brief explanation of the situation.
Take note of the individual's age, personal appearance, clothing, vehicle, or any other
information that would help identify the individual.
Express your authority with non-verbal cues:
Sit or stand erect.
Square your shoulders
Smile and make eye contact
Speak clearly and distinctly
Maintain a constant voice volume – do not shout
Cues to avoid:
Do not touch your face
Observe the individual's personal space – do not stand too close
Do not touch the person
Do not slouch, glare, or sigh at the individual
Anger management tactics:
Get their attention: Use their name, ask them to sit down
Acknowledge their feelings: Paraphrase what they say so they will know you are
Get them moving: Offer a chair, move them to a private area if possible
Offer assistance: Use the word "we" to include them in the solution process
Tell them exactly what you can do for them and when
Offer an alternative if appropriate
Advise co-workers of the potential problem if possible
Call for aid immediately if you sense the situation is getting out of hand
Always remain calm – don't get into a shouting match or altercation
An active shooter is a person who appears to be actively engaged in killing or attempting to kill people in a populated area; in most cases active shooters use firearm(s) and there is no pattern or method to their selection of victims. These situations are dynamic and evolve rapidly, demanding immediate deployment of law enforcement resources to stop the shooting and mitigate harm to innocent victims. This document provides guidance to faculty, staff, and students who may be caught in an active shooter situation and describes what to expect from responding police officers.
Guidance to faculty, staff, and students
In general, how you respond to an active shooter will be dictated by the specific circumstances of the encounter, bearing in mind there could be more than one shooter involved in the same situation. If you find yourself involved in an active shooter situation, try to remain calm and use these guidelines to help you plan a strategy for survival.
• If an active shooter is outside your building, proceed to a room that can be locked, close and lock all the windows and doors, and turn off all the lights; if possible, get everyone down on the floor and ensure that no one is visible from outside the room. One person in the room should call 1900 from an on campus phone or (239) 590-1900 from a cell phone, advise the dispatcher of what is taking place, and inform him/her of your location; remain in place until the police, or a campus administrator known to you, gives the "all clear." Unfamiliar voices may be the shooter attempting to lure victims from their safe space; do not respond to any voice commands until you can verify with certainty that they are being issued by a police officer.
• If an active shooter is in the same building you are, determine if the room you are in can be locked and if so, follow the same procedure described in the previous paragraph. If your room can't be locked, determine if there is a nearby location that can be reached safely and secured, or if you can safely exit the building. If you decide to move from your current location, be sure to follow the instructions outlined below.
• If an active shooter enters your office or classroom, try to remain calm, dial 1900 from a campus phone, if possible, and alert police to the shooter's location; if you can't speak, leave the line open so the dispatcher can listen to what's taking place. Normally the location of a 1900 call can be determined without speaking. If there is absolutely no opportunity for escape or hiding, it might be possible to negotiate with the shooter; Attempting to overcome the armed subject with force is a last resort that should only be initiated in the most extreme circumstances. If the shooter leaves the area, remain in place and do not touch anything that was in the vicinity of the shooter. No matter what the circumstances it is recommended that you remain in place, but if you decide to flee during an active shooting situation, make sure you have an escape route and plan in mind. Do not attempt to carry anything while fleeing; move quickly, keep your hands visible, and follow the instructions of any police officers you may encounter. Do not attempt to remove injured people; instead, leave wounded victims where they are and notify authorities of their location as soon as possible. Do not try to drive off campus until advised it is safe to do so by police or campus administrators.
• What to expect from responding police officers
Police officers responding to an active shooter are trained to proceed immediately to the area in which shots were last heard; their purpose is to stop the shooting as quickly as possible. The first responding officers will normally be in teams of four (4); they may be dressed in regular patrol uniforms, or they may be wearing external bulletproof vests, Kevlar helmets, and other tactical equipment. The officers may be armed with rifles, shotguns or handguns, and might be using pepper spray or tear gas to control the situation. Regardless of how they appear, remain calm, do as the officers tell you, and do not be afraid of them. Put down any bags or packages you may be carrying and keep your hands visible at all times; if you know where the shooter is, tell the officers. The first officers to arrive will not stop to aid injured people; rescue teams composed of other officers and emergency medical personnel will follow the first officers into secured areas to treat and remove injured persons. Keep in mind that even once you have escaped to a safer location, the entire area is still a crime scene; police will usually not let anyone leave until the situation is fully under control and all witnesses have been identified and questioned. Until you are released, remain at whatever assembly point authorities designate.