University Notices

2014-2015 Catalog Year

Ombudsman

The Office of the Ombudsman was established by the Florida Legislature to assist students in resolving problems and conflicts. The ombudsman reports directly to the president and provides a prompt, impartial, and confidential means of facilitating dialogue between parties on campus. The office also provides a means of resolving differences, apart from formal grievance procedures.

Once a problem is reported, the ombudsman works with the client to identify alternative responses to strategically address the matter. A plan is developed which seeks to achieve a mutually satisfactory solution. The office is firmly committed to maintaining the confidentiality of those who use the services. To the extent possible, the discussions, issues, concerns, or problems presented to the ombudsman remain in strict confidence.

For more information, contact Dr. Helen Mamarchev, University Ombuds and Assistant to the President, Edwards Hall 211, phone 239-590-1022, hmamarchev@fgcu.edu and Linda Cento, Ombuds Coordinator, Edwards Hall 211, phone 239-590-7405, lcento@fgcu.edu , fax 239-590-7407.