What can I do if I have a conflict with a coworker or a supervisor?

First of all, it is important to know and understand FGCU conflict management policy. The most important value when dealing with conflict in the workplace is RESPECT. A respectful workplace is a right and a responsibility of all employees at Florida Gulf Coast University. Treating people with civility and respect is an important workplace responsibility and all employees are expected to be proactive in handling conflict in the workplace. To help employees carry out this responsibility the University provides safe, fair, efficient and accessible processes, both formal and informal.

Direct Communication

As a general rule, any employee at FGCU with a problem or conflict with a coworker(s) or a supervisor should first bring it to the attention of the other(s) and try to resolve it in a positive manner. The other person(s) receiving the request for direct communication should agree to meet as soon as possible, try to resolve the problem or conflict in a positive manner and refrain from any type of retaliation.

Most of the time, we are able to resolve conflict in our own. In other cases we may need some guidance. Conflict in the workplace tends to be the product of unproductive communication. If you want this situation resolved you need to take ownership of initiating the process for its resolution. You need to take time to meet with the other, prepare the meeting and manage the meeting in a way that allows for such resolution. Here you will find a simple and friendly step-by-step guide that can help you succeed in the direct resolution of your conflict, no matter how difficult!

I- Take time to meet
Your first goal is to approach your co-worker and ask him/her for a meeting. Try it even if you think it will not be productive. The following approach seems to be very effective: “ (name) I have been worried about some problems and I was wondering if you will have sometime to meet with me in the next two or three days?”