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"The Indispensable Administrative Assistant" Workshop Offered by FGCU Florida Institute of Government
9/24/2001

FORT MYERS, FL - Employees from both the private and public sectors are invited to attend a full-day workshop “The Indispensable Administrative Assistant” presented by the Florida Institute of Government at Florida Gulf Coast University from 9 a.m. to 4 p.m. on Thursday, Oct. 18. The workshop will be held at the Center for Professional Development at Edison Community College.

The workshop will teach new skills to move a career forward and enjoy it more. The workshop will provide practical ideas and skills that can be applied immediately to the job.
Objectives:
Gain a greater understanding of how to relate to all communication styles
Practice the keys to conflict resolution
Enhance your ability to use interpersonal skills even in challenging situations
Build on your skills in problem solving
Increase your ability to get your ideas across so they get heard
Learn the secret to personal and professional goal setting
Sharpen your verbal and written communication skills
Discover creative win-win ways to deal with office politics

Libby Anderson is instructor for the program. She has 16 years of diverse experience in human resources. Following her graduation from Iowa State University with a B.S. in speech communications, she launched her HR career with the Ritz-Carlton Hotel Company. During her tenure there, Anderson was part of the initial process leading up to the company receiving the Malcolm Baldridge Award for quality. She has professional experience in industries such as health care, manufacturing, real estate, construction, government, nonprofits and PEOs (professional employer organizations). She received the Florida “Best of the Best” award from Jacobson’s, a specialty retail company, for her HR contributions.

The central purpose of the Institute is to help promote superior performance in government and nonprofit organizations through quality training, consulting and technical assistance. As an accredited comprehensive public university, FGCU addresses the higher educational needs of Southwest Florida and provides a learning-centered environment that offers high quality educational opportunities for the general public, such as administratively hosting the Institute.

For more information, contact Joanne Hartke, Director of the Institute, at (941) 590-7815. Registration for the workshop is $66.

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