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"Communication and Listening Skills" Workshop Offered by FGCU Florida Institute of Government
10/4/2001

FORT MYERS, FL – Managers and employees from both the private and public sectors are invited to attend a one-day workshop “Communication and Listening Skills” presented by the Florida Institute of Government at Florida Gulf Coast University from 9 a.m. to 4 p.m. on Wednesday, Nov. 7. The workshop will be held at the Center for Professional Development at Edison Community College.
     
There are dozens of opportunities in the workplace to use communication and listening skills to your advantage – with customers, coworkers and managers. In this seminar, attendees will learn to move past the communication barriers in order to obtain better results and relationships. This workshop promotes listening, advocacy and inquiry skills which can produce more meaningful and clearer understandings between people in the workplace.

Objectives:
Clarify the purpose of meaningful communication
Practice effective communication techniques
Assess personal listening skills
Identify the specific skills necessary for dialoguing
Identify appropriate learning modes of the listener – visual, auditory and kinesthetic
Distinguish between differences of opinion and conflict

Anne Schroeder is instructor for the program. She is president of Schroeder Management Consultants and is a management consultant and trainer who provides consulting services and seminars to thousands of business and professional people every year. Anne has over 20 years experience in developing organizations and their personnel. Her firm provides strategic planning initiatives, customer service approaches, corporate retreats, performance appraisal systems, team building and customized seminars on a variety of topics. Anne has developed and conducted strategic planning initiatives for the executive levels of several national associations. She has a master’s degree from Johns Hopkins University in Baltimore, plus extensive training in organizational problem solving from the University of Buffalo and from Synectics, Inc. in Cambridge, Mass.

The central purpose of the Institute is to help promote superior performance in government and nonprofit organizations through quality training, consulting and technical assistance. As an accredited comprehensive public university, FGCU addresses the higher educational needs of Southwest Florida and provides a learning-centered environment that offers high quality educational opportunities for the general public, such as administratively hosting the Institute.

For more information, contact Joanne Hartke, Director of the Institute, at (941) 590-7815. Registration for the workshop is $66.

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