"Dealing with Difficult People" Workshop Offered by FGCU Florida Institute of Government
FORT MYERS, FL - Managers, supervisors and staff from the public and nonprofit sectors are invited to attend a full-day course “Dealing with Difficult People” presented by the Florida Institute of Government at Florida Gulf Coast University as part of its Professional Development Series from 8:30 a.m. to 3:30 p.m. on Friday, Oct. 4 at the FGCU Broadcast Building Room 111.
Participants will learn how to understand the dynamics of conflict, why people often act as they do and how to stay in control of your reaction to their behavior.
· Confront conflict effectively
· Disagree without anger
· Be able to identify your own “hot buttons”
· Give and receive criticism effectively
· Interact with the difficult person who works with you
· Deal with conflict and anger through the use of a conflict management survey
Dr. David Kelley is instructor for the program. He is a native of Chattanooga, Tenn., and holds a Bachelor of Science degree in psychology from the University of Tennessee, a master’s degree from the Divinity School of Duke University and a Doctor of Ministry degree in Organization Development from the San Francisco Theological Seminary in California.
Kelley is an ordained United Methodist minister and the founder and former pastor of the Grace United Methodist Church of Cape Coral. He is a Florida-licensed marriage and family therapist in private practice in Fort Myers and Naples. He is a licensed mediator for the state of Florida and for more 15 years, has provided training through the IOG.
The central purpose of the Institute is to help promote superior performance in government and nonprofit organizations through quality training, consulting and technical assistance.
As an accredited comprehensive public university, FGCU addresses the higher educational needs of Southwest Florida and provides a learning-centered environment that offers high quality educational opportunities for the general public, such as administratively hosting the Institute.
For more information, contact Institute director Joanne Hartke at (941) 590-7815. Registration for the workshop is $75.