"Negotiation and Mediation Skills" Workshop Offered by FGCU Florida Institute of Government
FORT MYERS, FL -Administrative assistants from both the private and public sectors are invited to attend a half-day course “Negotiation and Mediation Skills” presented by the Florida Institute of Government at Florida Gulf Coast University as part of the its Professional Development Series from 8:30 a.m. to 3:30 p.m. on Friday, Feb. 21 at the FGCU Broadcast Building, Room 111.
Learn how to resolve disputes, defuse conflicts or negotiate issues with management, staff or the public. The seminar teaches skills of mediation that the employee can apply directly and immediately on the job. The focus will be on ways to produce outcomes that are more positive and stronger relationships in personal and professional lives.
· Understand the role of mediation and a mediator
· Observe a mediation demonstration
· Learn how to deal with an impasse
· Discuss issues that can and cannot be mediated
· Learn how to develop trust and cooperation
· Discuss how to handle the reluctant party
· Learn how to get what you want and need
David G. Kelley is instructor for the program. He is an ordained United Methodist minister and the founder and former pastor of Grace United Methodist Church in Cape Coral, a Florida-licensed marriage and family therapist, and a licensed mediator for the state of Florida. He has been a trainer for the Institute of Government for more than 15 years.
Kelley holds a Bachelor of Science degree in psychology from the University of Tennessee, a master’s degree from the Divinity School of Duke University and a Doctor of Ministry degree in organization development from the San Francisco Theological Seminary in California.
The central purpose of the Institute is to help promote superior performance in government and nonprofit organizations through quality training, consulting and technical assistance. As an accredited comprehensive public university, FGCU addresses the higher educational needs of Southwest Florida and provides a learning-centered environment that offers high quality educational opportunities, such as administratively hosting the Institute.
For more information, contact Institute director Joanne Hartke at (239) 590-7815. Registration for the workshop is $66.