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"Communication and Listening Skills" Workshop Offered by FGCU Florida Institute of Government
2/6/2003

FORT MYERS, FL - Managers and employees from both the private and public sectors are invited to attend a one-day workshop “Communication and Listening Skills” presented by the Florida Institute of Government at Florida Gulf Coast University as part of its Professional Development Series from 8:30 a.m. to 3:30 p.m. on Friday, March 7 at the FGCU Broadcast Building Room 111.

There are dozens of opportunities in the workplace for employees to use communication and listening skills to their advantage - with customers, coworkers and managers. In this seminar, attendees will learn to move past communication barriers in order to obtain better results and relationships. This workshop promotes listening, advocacy and inquiry skills, which can produce more meaningful and clearer understandings between people in the workplace.

Objectives:

     Clarify the purpose of meaningful communication

     Practice communication techniques

     Assess personal listening skills

     Identify the specific skills necessary for dialoguing

     Identify appropriate learning modes of the listener - visual, auditory and kinesthetic

     Distinguish between differences of opinion and conflict

Anne Schroeder is instructor for the program. She is president of Schroeder Management Consultants, providing strategic planning initiatives, customer service approaches, corporate retreats, performance appraisal systems, team building and customized seminars on a variety of topics. She has over 20 years experience in developing organizations and their personnel.

Schroeder has a master’s degree from Johns Hopkins University in Baltimore, plus extensive training in organizational problem solving from the University of Buffalo and from Synectics, Inc. in Cambridge, Mass.

The central purpose of the Institute is to help promote superior performance in government and nonprofit organizations through quality training, consulting and technical assistance.

As an accredited comprehensive public university, FGCU addresses the higher educational needs of Southwest Florida and provides a learning-centered environment that offers high quality educational opportunities for the general public, such as administratively hosting the Institute.

For more information, contact Institute director Joanne Hartke at (941) 590-7815. Registration for the workshop is $66.

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