FGCU Institute of Government Presents "Successful Negotiation and Mediation Strategies" Workshop
7/27/2004

WHO     FGCU Florida Institute of Government, for managers and employees from both the private and public sectors

WHAT     "Successful Negotiation and Mediation Strategies" full-day workshop from the Florida Institute of Government's Professional Development Series. Learn how to resolve disputes, defuse conflicts or negotiate issues with management, staff or the public. The seminar teaches skills of mediation that the employee can apply directly and immediately on the job. The focus will be on ways to produce outcomes that are more positive and stronger relationships in personal and professional lives. David Kelley is instructor for the course.

WHEN     8:30 a.m. to 3:30 p.m., Wednesday, Aug. 11

WHERE     FGCU Broadcast Building Room 111

WHY     To learn how to:

·     Become skilled at the role of mediation and a mediator

·     A mediation demonstration

·     How to deal with an impasse

·     Issues that can and can't be mediated

·     How to develop trust and cooperation

·     Handling the reluctant party

COST     $72

CONTACT     Joanne Hartke at (239) 590-7815 or jhartke@fgcu.edu

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