FGCU Florida Institute of Government Presents "Who Wants Conflict? ...Managing Conflict & Emotions Effectively" Workshop
9/28/2006

WHO FGCU Florida Institute of Government, for managers, supervisors and employees from both the private and public sectors

WHAT "Who Wants Conflict? .Managing Conflict & Emotions Effectively" full-day workshop from the Florida Institute of Government's Interpersonal Skills Series. The course teaches participants how to maintain composure and analyze situations so that emotions do not sabotage expected results. Participants learn to understand how emotions and conflict affect job performance and learn techniques to manage them more effectively. International speaker Allison Blankenship is instructor for the program.

WHEN 8:30 a.m. to 3:30 p.m., Tuesday, Oct. 10

WHERE Student Union ballroom

WHY To learn how to:

· Listen to emotions for better decision-making

· Maintain composure on the job

· Respond positively to criticism from others

· Recognize how thoughts, feelings and behaviors affect job performance

· Analyze situations so that emotions do not sabotage the results you want

· Identify why people feel, act, and communicate the way they do



COST $99

CONTACT Joanne Hartke at (239) 590-7815 or jhartke@fgcu.edu

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