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FGCU Florida Institute of Government Presents 'Dealing with Difficult People' Workshop
1/18/2008

WHO FGCU Florida Institute of Government, for managers, supervisors and staff from both the private and public sectors

WHAT "Dealing with Difficult People" half-day workshop from the Florida Institute of Government's Professional Development Series. The workshop helps professionals learn how to gain a better understanding of conflict resolution, "personality" styles and important communication tools. Allison Blankenship is instructor for the program.

WHEN 8:30 a.m. to 12:30 p.m., Thursday, Feb. 28

WHERE FGCU Sugden Welcome Center

WHY To learn how to:
 Use a proven four-step conversation model to address awkward or uncomfortable situations
 Understand the hidden motivators behind negative behavior
 Set appropriate expectations for improved and professional behavior
 Use conflict as a creative and relationship building tool

COST $69

CONTACT Joanne Hartke at (239) 590-7815 or jhartke@fgcu.edu


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