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Technology plays a vital role both in and out of the classrooms at FGCU. Support is available to faculty, staff, and students for a wide variety of technology related issues.

In order to ensure a timely response to requests please submit them in advance, particularly during peak times such as a week or two before the start of a semester.

Class and Lab Hardware and Software Support (go to website)
IT Support itsprt@fgcu.edu 590-7100
  • Any questions regarding classroom and student lab computer hardware and software configuration
  • Reporting classroom and lab computer hardware and software maintenance issues
  • Requesting special computer setups for classroom and lab compute
 
Web and Multimedia Services (go to website)

David Jaeger djaeger@fgcu.edu 590-2315

  • Web design and development for departmental and college websites, or special events websites
  • Creating interactive course CDs that contain audio,video, or animations
  • Preparing streaming audio and/or video for course websites
  • Video and audio format conversion
  • Illustrations and animations
  • Training for introductory level web and graphics development
 
E-Learning, Instructional Design, and Faculty Support (go to website)

Elspeth McCulloch emcculloch@fgcu.edu 590-7082
Christopher Jordanek cjordanek@fgcu.edu 590-7084

  • Setting up new, blank Angel courses
  • Assistance in creating or revising an Angel online course
  • Assistance in developing online testing
  • Assistance in creating or revising a course website
  • Instructional design assistance
 
Print Services (go to website)
Bob Klein bklein@fgcu.edu 590-7079
  • Photography requests
  • Graphic design work
  • Print publication and print materials requests
 
Library Services

Chuck Saint csaint@fgcu.edu 590-7622
Open Lab Help Desk 590-7617

The library has a full-service computing lab that supports all course software, standard office packages, web development, image scaning, and library specific applications. There is professional technical support staff available 8:00 a.m. to 5:00 p.m. Monday- Friday as well as student support staff available after 5:00 p.m., 7 days a week. They are familiar with all the applications and hardware in the lab. 

  • Requesting special computer setups in the Library computing lab
  • Any questions regarding Library lab computer hardware and software configurations
  • Network connectivity for laptops inside the Library

The Library Systems staff are also responsible for the Library website and can help with any technical requests or difficulties on this site.

  • Proxy Server configuration for remote authentication to electronic databases
  • Issue with the retrieval of electronic course materials reserves and interlibrary loan
  • Scanning materials into images or PDF documents
 
Administrative Computing Services

Help Desk helpdesk@fgcu.edu 590-1188    

  • Desktop/office computer support
  • Sending or receiving email or to see yourschedule from any remote site
  • Intranet resources like the Faculty and Staff Directory and Staff Leave Information
 
Student Account Support

Help Desk helpdesk@fgcu.edu 590-1188   

  • Activating student network accounts and setting PINs
  • Information on student email accounts on the eagle.fgcu.edu server
  • Space to store student web pages on the student.fgcu.edu server
  • Email distribution lists for each course or to add your name to a course distribution list
 
Web site Setup and Access

Jason McMillan jmcmilla@fgcu.edu 590-7100

  • Adding or changing access to faculty or Web folders
  • Setting up new faculty and club Web sites
 
Website Security and WebBoard Setup

Luis Ceron lceron@fgcu.edu 590-7100

  • Setting up special web site security
 
Equipment Loan (go to website)

IT Support itsprt@fgcu.edu 590-7100
    (Coverage from 8:00 a.m. to 5:00 p.m. )

Contact IT Support for equipment loans and setup for:

  • Portable CD/tape players
  • Laptop computers
  • Portable presentation equipment
  • Microphones and sound systems
  • Digital cameras (for still images and 60 second mpegs)
  • VHS video cameras

    One-on-one podium training is also available by request.
 
Interactive Video and Conferencing (go to website)
 AETS Help Desk, 590-7100
  • Satellite
  • Videoconferencing
  • Campus feeds
  • Course videotape and DVD duplication
  • Broadcast Building room rental
 
Audio/Video Production (go to website)
Sheri Coleman scoleman@fgcu.edu 590-2340
  • Professional and creative services development and
    production of audio and video material
  • Add additional services or categories as necessary
 
 

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(239) 590-1000 or (800) 590-3428

Florida Gulf Coast University is an equal opportunity/affirmative action institution.

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