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University Ombuds

University Ombuds

Office of University Ombuds
Related Links

Contact Information

Monique McKay, LL.B, LL.M
Assistant to the President,
University Ombuds
Edward Hall 211
Telephone: 239-590-1022
Fax: 239-590-7407

Dr. Debra Giambo
Faculty Ombuds
Merwin Hall 273


Florida Gulf Coast University
Edwards Hall, Room 211
10501 FGCU Boulevard, South
Fort Myers, Florida 33965-6565

(239) 590-1022, or via TTY: 711
Fax: 239-590-7407



Confidential ♦ Impartial ♦ Informal ♦ Independent

The FGCU Ombuds Office provides confidential, impartial, informal and independent conflict management services to the FGCU community.

What can you expect when you visit the Ombudsperson?

  • The Ombudsperson will listen to you.
  • The Ombudsperson will work with you to determine what your interests and goals are and will help you identify options and strategies to help resolve your concern or conflict.

The Ombuds may:

  • Facilitate communication with other parties
  • Help obtain additional information
  • Provide conflict resolution coaching
  • Coordinate with other individuals or university departments to explain a policy or procedure or to resolve an issue
  • Work directly with a department or campus resource to help resolve issues or concern
  • Provide mediation or facilitation services
  • Make referrals to campus resources such as Counseling and Psychological Services (CAPS), Adaptive Services, Academic Advising or the Center for Academic Achievement
  • Suggest negotiation strategies to resolve conflict and prevent disputes

You decide how you want your concern handled. The Ombuds may suggest options but it is up to you to decide how to proceed.

The Ombuds Office:

  • works with students, faculty, and staff to resolve concerns and conflicts;
  • provides workshops on a variety of communication, negotiation and conflict management topics;
  • supports events related to conflict resolution;
  • and provides non-identifying feedback to the leadership about trends and concerns raised within the campus community.