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Principles of Online Design
Principles of Online Design
 

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Instructional Design

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Intructional Media

Course Management

Support Services

Organizational Support Services

Organizational support systems and services for an effective online learning experience must be at least as complete, responsive, and customer-oriented as those provided for the on-campus learner.

Technical Services | Academic Services | Library Services

5.1 Technical Services and Support

Principle:
 5.1.1 A comprehensive system of technical support services should be in place to ensure the effective use of technologies in online courses for learners, instructors, and staff.

Practices:

A. Conduct workshops to teach faculty, students, and staff to use electronic communication tools such as email, bulletin boards, and chats.

B. Deliver technology training in a variety of forms to meet the needs of faculty, staff, and distance learning students.

C. Provide adequate technical support for the use of communication tools.
D. Provide information/consultation to faculty on the instructional use of electronic communication tools.

Examples:

Students

Faculty and Staff
One-on-one training is available at 239-590-7100. One-on-one training, is available at 239-590-7085.
Contact IT Support at 239-590-7100 for technology support questions..
E. Provide training and technical support to distance learning students and faculty regarding the use of electronic mail.

F. Provide training and technical support to faculty, staff, and students on the use of the Internet.

Students, Faculty and Staff

General email questions and network problems Contact Administrative Computing which can be reached by phone at the helpdesk - 239-590-1188 or email helpdesk@fgcu.edu.

If problems occur during weekends or after 5pm call the IT Support: 239-590-7100.


G. Provide training and technical support in various forms to improve computing skills of students, faculty, and staff

Students 		Faculty and Staff

Online tutorials are available . Workshops are offered at the beginning of every semester.

Workshops are offered and individual training sessions can be scheduled by calling 239-590-7085.
Principle:
5.1.2 Faculty should have access to adequate support while designing, developing, and delivering online courses.
Practices

A. Provide training and support to faculty, staff, and students in creating/publishing course web pages or course-related web assignments (for students).

Examples

Students 		Faculty and Staff
Student webpage tutorials and other information are online. Workshops are offered periodically and individual training may be scheduled at 239-590-7084.
B. Provide consultation to faculty and staff to design or revise a course web site.
Faculty and Staff

If a course design or course revision is necessary, contact 239-590-7084.
C. Provide option to password-protect course web site.

Faculty and Staff

All ANGEL courses are automatically password-protected.
E. Provide support for troubleshooting course web site problems.

Faculty, Students, and Staff

If a course website or bulletin board is inaccessible, call the IT support, 239-590-7100.
F. Provide training and support to faculty, staff, and students on the use of online testing programs.

Students 		Faculty and Staff
Contact 239- 590-7100 (the computer lab) to make an appointment for online testing training. Distance learning students can also use the online tutorial. Training is conducted through workshops or individual training sessions. Requests for individual training may be made by calling 239-590-7085.
If faculty, staff, or students have problems with online testing, contact IT Support, 239--590-7100.
G. Provide training and technical support to faculty, staff, and students on selecting web-based multimedia.

Students 		Faculty and Staff
Contact the computer lab 239-590-7100 to make an appointment for a one-to-one hands-on training session. Training is conducted periodically through workshops or individual training sessions. Requests for individual training can be made at 239-590-2315.
Principle:
5.1.3 Support systems should be designed to provide services to students in geographically diverse locations and across time zones.

Practices:
A. Students, faculty, and staff can email, call, or leave a voicemail message for IT Support. The HelpDesk can assist with email and network problems.

B. Campus computer labs hours Labs are open 90 hours a week during fall and spring semesters. 		Examples:

Students, faculty, and staff

Helpdesk 239-590-1188 or helpdesk@fgcu.edu (weekday support)
IT Support: 239-590-7100.
  

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