Annual Report 2005 - = 2006

=C2=A0

Part = 1

Section = A

Unit Information

=C2=A0

Unit:Physical Plant

Mission Statement:

The Physical Plant is dedicated to provide the = resources and to constantly maintain all university buildings, grounds = and equipment that are fundamental to a healthy academic environment. = The Physical Plant team is committed to maintaining an atmosphere that = will foster pride, teamwork and cooperation among the university = faculty, staff, students and = visitors.

=C2=A0

Section B

Unit Goals=C2=A0set within last = year's=C2=A0(2004-2005) Annual Report

Strategic Plan = Goal=C2=A0

With which 1 or 2 goals from the 8 current = strategic plan goals does your 2005-2006 goal best = align?

Unit Goal

=C2=A0

Goal for 2005-2006

=C2=A0

Strategic Plan = Goal=C2=A05 -

State of the = Infrastructure=C2=A0

=C2=A0

Strategic Plan Goal 8 - = Ongoing Quality Improvement

1) To decrease the university's annual utility = consumption.=C2=A0

=C2=A0

What=C2=A0actions have been taken to attain this = goal?

Each=C2=A0Fl= orida Power and Light account is=C2=A0reviewed monthly and compared = to=C2=A0previous year KW hour usage and=C2=A0total fuel costs. = =C2=A0Johnson Controls has provided a=C2=A0five-month progress report on = utility costs and=C2=A0savings per=C2=A0building=C2=A0since=C2=A0the = implementation of the performance contract.

=C2=A0

What measures have you taken towards assessment of this = goal?

The cost saving for the first five months of the = 05-06 fiscal year is=C2=A0$31,149, which meets and exceeds our projected = annual savings given the increased=C2=A0cost of fuel. =

=C2=A0

Describe the progress you have made toward attaining this = goal including the anticipated completion date.

Monthly comparison of = building meter readings and invoices from Florida Power & Light = provide documentation to demonstrate savings.

=C2=A0

Based = on the first five-months of fiscal 05-06, the department = is=C2=A0expected to=C2=A0meet=C2=A0or exceed the=C2=A0goal for annual = energy savings as outlined for=C2=A0year two of the performance contract = term.

=C2=A0

Describe how the results of assessments have been used to = improve student learning or your department's services.

Based on the savings outlined from the = first five=C2=A0months of fiscal year 05-06, all of the stated results = should be obtained.

=C2=A0

Strategic Plan = Goal=C2=A0

With which 1 or 2 goals from the 8 current = strategic plan goals does your 2005-2006 goal best = align?

Unit Goal

=C2=A0

Goal for 2005-2006

=C2=A0

<= /tr>

Strategic Plan = Goal=C2=A05 -

State of the = Infrastructure=C2=A0

=C2=A0

Strategic Plan Goal 8 - = Ongoing Quality Improvement

2)=C2=A0Eradication of melaleuca from=C2=A050 = acres=C2=A0on the exterior=C2=A0of campus loop and re-treatment of = previously cleared = areas.

=C2=A0

What=C2=A0actions have been taken to attain this = goal?

=C2=A0Specific acres=C2=A0to be eradicated of = melaleuca include approximately:

=C2=A0

25 acres=C2=A0outside the = Loop Road running from the Horticultural recycling = center to the eastern entrance to Parking lot = #7.

=C2=A0

Scheduled for completion during the 3rd Quarter = of fiscal year = 05-06.

=C2=A0

<= font style=3D"font-size:10pt">

5 acres = surrounding the Kleist Health Education Center. =

=C2=A0

Scheduled for completion during the 3rd Quarter = of fiscal year = 05-06.

=C2=A0

<= font style=3D"font-size:10pt">

20 acres = along the road to the microwave tower.

=C2=A0

This = project has been put on hold as requested by the College of Arts and = Sciences Environmental Education Program.=C2=A0 =

=C2=A0

Students = use this area to set up test plots to=C2=A0conduct research: =

=C2=A0

to = determine best methodologies to eradicate = melaleuca

=C2=A0

to study = ecological health of areas infested with melaleuca compared to mitigated = areas=C2=A0on campus.

=C2=A0

Re-treatment of areas from which = melaleuca was removed:

=C2=A0
- All the = area inside of the Loop = Road

=C2=A0

On-going, quarterly assessments =

=C2=A0

Approximately 25 acres=C2=A0from the North Lake = Road, west along the North Entrance Road, up to the property = line.=C2=A0

=C2=A0

Facilities Planning has placed a hold on this = area due to the possibility of future development.=C2=A0 It would be a = waste of human and material resources to clear and treat an area that = may be clear cut for a future = building.

=C2=A0

This hold will not affect compliance with = government mitigation = requirements.

=C2=A0

Approximately 25 acres, Conservation Areas A = & B (as defined by SWFWMD) on either side of the Entrance Road to = the campus.

=C2=A0

On-going, semi-annual = assessments

=C2=A0

What measures have you taken towards assessment of this = goal?

Contract with engineering firm to = independently assess and report quarterly on mitigation efforts have = indicated that the department is in compliance with all governmental = requirements for mitigation and land use.

=C2=A0

Describe the progress you have made toward attaining this = goal including the anticipated completion date.

Quarterly reports from independent engineering firm demonstrate that = the department is on target to meet all stated goals for fiscal year = 05-06.

=C2=A0

No warnings or violations have been reported from governmental = regulatory agencies to Physical Plant since the inception of the land = management program in 1996.

=C2=A0

Describe how the results of assessments have been used to = improve student learning or your department's services.

The grounds department works closely = with outside firms to ensure compliance with government regulations = while also allowing flexibility to meet student needs, as demonstrated = in the hold on eradication of melaleuca from the 20 acres along the road to the = microwave tower.

=C2=A0

This = project has been put on hold as requested by the College of Arts and = Sciences Environmental Education Program.=C2=A0 =

=C2=A0

Students = use this area to set up test plots to=C2=A0conduct research: =

=C2=A0

to = determine best methodologies to eradicate = melaleuca

=C2=A0

to study = ecological health of areas infested with melaleuca compared to mitigated = areas=C2=A0on campus.

=C2=A0

Strategic Plan = Goal=C2=A0

With which 1 or 2 goals from the 8 current = strategic plan goals does your 2005-2006 goal best = align?

Unit Goal

=C2=A0

Goal for 2005-2006

=C2=A0

Strategic Plan = Goal=C2=A05 -

State of the = Infrastructure=C2=A0

=C2=A0

Strategic Plan Goal 8 - = Ongoing Quality Improvement

Complete building renovations to:

Whitiker Hall Labs
N.O.C. Generator
Office and classroom space renovations in McTarnaghan = Hall,=C2=A0Academic Building 3 and Griffin = Hall.

=C2=A0

What=C2=A0actions have been taken to attain this = goal?

Departmental representatives were met with, plans for renovations = were finalized or plans were put on hold as determined by the requesting = department.=C2=A0 Approved renovation plans were scheduled, initiated = and completed on schedule or are still in the process of = completion.

=C2=A0

What measures have you taken towards assessment of this = goal?

Each of the completed renovations were completed on time and within = budget.=C2=A0

=C2=A0

Describe the progress you have made toward attaining this = goal including the anticipated completion date.

Each of the completed renovations were completed on time and within = budget.=C2=A0

=C2=A0

The Physical Plant Director worked with department heads and outside = contractors to schedule the work and to discuss outcome after = completion.=C2=A0

=C2=A0

No complaints were received from the renovations conducted within = the first two quarters of fiscal year 05-06.

=C2=A0

Describe how the results of assessments have been used to = improve student learning or your department's services.

Results=C2=A0from the = completed renovations will include:

=C2=A0

Installation of = a=C2=A0generator in the N. O. C. to ensure=C2=A0the campus phone system = and other vital technology remains functional during storms or other = potential power outage events.

=C2=A0

95% complete, work continues with the engineer to = finalize project.

=C2=A0

Science laboratory = improvements in Whitiker Hall.

=C2=A0

WH 266 Radioactive lab is = complete.

=C2=A0

Building wide electrical upgrades have been = postponed due to the increased scope and design of = work.

=C2=A0

Increased = office space and function within=C2=A0McTarnaghan Hall,=C2=A0Academic = Building 3 and Griffin Hall.

=C2=A0

McTarnaghan Hall

=C2=A0

First Year Advising is = complete

=C2=A0

Financial Aid is = complete

=C2=A0

Registrar area is not = started

=C2=A0

Academic Building 3

=C2=A0

College of Education is = complete

=C2=A0

Griffin Hall

=C2=A0

Occupational Therapy lab is = complete

=C2=A0

Cadaver lab is = complete.

=C2=A0

An unanticipated request to renovate Wellness Center = and Psychological Services was received after other jobs were = scheduled.

=C2=A0

The renovation is=C2=A0approximately 75% complete, = work continues as scheduled.

=C2=A0

Strategic Plan = Goal=C2=A0

With which 1 or 2 goals from the 8 current = strategic plan goals does your 2005-2006 goal best = align?

Unit Goal

=C2=A0

Goal for 2005-2006

=C2=A0

=C2=A0=20

Strategic Plan = Goal=C2=A05 -

State of the = Infrastructure=C2=A0

=C2=A0

Strategic Plan Goal 8 - = Ongoing Quality Improvement

4) Continue to provide continuous = service for all areas of campus in a timely and efficient manner. =

=C2=A0

What=C2=A0actions have been taken to attain this = goal?

=C2=A0

Communication = improvements with campus departments to improve customer = service:

=C2=A0

Door tags are left by = technicians to=C2=A0update on work status = or=C2=A0completion.

=C2=A0

Door tags left by delivery personnel = if delivery is attempted but no recipient is = available.

=C2=A0

Custodian and subcontractor business = cards are=C2=A0provided to those who make direct service requests to = non-FGCU personnel, cards provide=C2=A0instructions to contact the Work = Management Center directly for the fastest = response.

=C2=A0

Door color-code system = initiated to encourage campus departments to choose the level of = custodial access and security within their office areas.=C2=A0 =

=C2=A0

Program was implemented = within=C2=A0the 1st Quarter.

=C2=A0

Program has eliminated confusion about custodial = access to every room on campus.

=C2=A0

Complaints received after implementation of new = program were due to a lack of communication or confusion within the = departments.

=C2=A0

Education to campus of = what the Work Management Center can provide:

=C2=A0

Participated in new = employee orientation with general information on services provided = through Physical Plant.

=C2=A0

Three training sessions were offered = to=C2=A0all primary and secondary users in August, = 2005.

=C2=A0

29 of = the 87 Primary and Secondary Users of WMC attended.

=C2=A0

Stickers posted in common access areas to = inform staff, students and visitors how to report service needs in = restrooms, locker rooms, classrooms and other common = areas.

=C2=A0

More education and = training needs to be done within Physical Plant and will be scheduled in = the 3rd Quarter to enhance understanding of how the productivity level = of each staff member contributes to:

=C2=A0

Departmental Unit = Goals

=C2=A0

Administrative Services = Unit Goals

=C2=A0

University Strategic = Plan Goals

=C2=A0

Review of internal = standard operating procedures:

=C2=A0

Data=C2=A0and = productivity reports were pulled quarterly but will now be pulled = monthly for same timeframe comparisons effective December, = 2005.

=C2=A0

Improvements have been = made=C2=A0by technicians on work orders to better reflect actual work = turnaround times.

=C2=A0

Improvements still need = to be made in the speed of data entry updates to better reflect actual = work turnaround times.

=C2=A0

The hire of a Senior Secretary in Work Management = Center will improve the speed and accuracy of status = updates.

=C2=A0

Staff Directory on FGCU = Intranet has been streamlined.=C2=A0 All employees of Physical = Plant=C2=A0are on one directory for improved customer = service.

=C2=A0

Quality control = checklists=C2=A0to ensure the classrooms, restrooms and common areas are = maintained and repaired as needed.

=C2=A0

1st and 2nd Quarter completion = of=C2=A0checklists is complete.

=C2=A0

Work Orders were issued and technicians were = dispatched to address=C2=A0items identified for repair or = maintenance.

=C2=A0

Warranty issues were = reported to vendors and followed = up=C2=A0for repairs.

=C2=A0

What measures have you taken towards assessment of this = goal?

General Service=C2=A0and Special Requests satisfaction = surveys for the Work Management System for the first quarter have been = distributed, collected and analyzed.=C2=A0 The second quarter survey = collection and analysis is expected to be completed by the end of = January.

=C2=A0

Data analysis of Work Management System productivity = reports to compare actual turnaround compared to projected turnaround on = all categories of work orders has been completed for the first = quarter.=C2=A0 Second quarter analysis is expected to be completed by = the end of January.

=C2=A0

Describe the progress you have made toward attaining this = goal including the anticipated completion date.

Results of the customer = satisfaction survey should demonstrate an increased level of = positive=C2=A0responses over the 2004-2005 results.=C2=A0 = Specifically:

=C2=A0

General Service survey, = more than:

=C2=A0

21% Exceeds = Expectations=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2= =A0=C2=A0=C2=A0 1st Qtr 05-06 =3D 14% (-7%)
42% Meets = Expectations=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2= =A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 1st Qtr 05-06=C2=A0=3D 43% = (+1%)

=C2=A0

General Service = survey,=C2=A0less than:

=C2=A0

=C2=A07% Does Not Meet = Expectations=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A01st Qtr 05-06 =3D 12% = (-5%)
29% Not Familiar/Do Not = Use/Blank=C2=A0=C2=A0=C2=A0 1st Qtr 05-06=C2=A0=3D 30% = (-1%)

=C2=A0

Special Request survey, = more than:

=C2=A0

16% Exceeds = Expectations=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2= =A0=C2=A0=C2=A0 1st Qtr 05-06=C2=A0=3D 14% (=C2=A0 -2%)
40% Meets = Expectations=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2= =A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 1st Qtr 05-06=C2=A0=3D 17% = (-24%)

=C2=A0

Special Request = survey,=C2=A0less than:

=C2=A0

=C2=A04% Does Not Meet = Expectations=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A01st Qtr 05-06 =3D=C2=A0 = 6%=C2=A0 (+2%)
39% Not Familiar/Do Not = Use/Blank=C2=A0=C2=A0=C2=A0 1st Qtr 05-06=C2=A0=3D 63% = (-23%)=C2=A0

=C2=A0

Results should improve over the 3rd and 4th Quarters = since comments from the 1st and 2nd quarter surveys will be used to = address problem areas.=C2=A0

=C2=A0

Primary and secondary users of Work Management = Center=C2=A0have now had the opportunity to address all = concerns,=C2=A0the next round of surveys should focus on the actual time = period requested and more accurately reflect current satisfaction = ratings.

=C2=A0

The survey will also be modified to include more = requests for comments and examples, especially=C2=A0with an = unsatisfactory rating.=C2=A0=C2=A0

=C2=A0

Areas that are most often left blank will be = modified.

=C2=A0

Describe how the results of assessments have been used to = improve student learning or your department's services.

Improved atmosphere for student learning through better = facilities:

=C2=A0

Common area inspections were completed in the 1st and 2nd quarters = with work orders issued to address identified maintenance and repair = needs.

=C2=A0

Communication to get quicker service in common areas, stickers with = phone number to call for service in classrooms, rest areas and locker = rooms.

=C2=A0

All common areas were inspected in the 1st and 2nd quarters with = stickers added or replaced as needed.

=C2=A0

Improved department services from comments provided in satisfaction = surveys.

=C2=A0

Results from 3rd and 4th quarter surveys are expected to improve = over those from the 1st and 2nd quarter and goals are expected to be = met.

=C2=A0

Strategic Plan = Goal=C2=A0

With which 1 or 2 goals from the 8 current = strategic plan goals does your 2005-2006 goal best = align?

Unit Goal

=C2=A0

Goal for 2005-2006

=C2=A0

Strategic Plan = Goal=C2=A05 -

State of the = Infrastructure=C2=A0

=C2=A0

Strategic Plan Goal 8 - = Ongoing Quality Improvement

5) Increase staffing levels to = service new facilities as = completed.

=C2=A0

What=C2=A0actions have been taken to attain this = goal?

Approval to hire a full time Senior Secretary for the Work = Management Center resulted in the hire of an individual to start work on = 09/26/05.=C2=A0 However, the candidate was unable to satisfactorily = carry out the duties of the job and was terminated on 11/08/05.=C2=A0 =

=C2=A0

These efforts actually resulted in a loss of productivity due to = time spent=C2=A0by the=C2=A0Office Manager to recruit,=C2=A0train, = terminate and repost the position.=C2=A0=C2=A0

=C2=A0

Recruitment efforts to=C2=A0hire an=C2=A0individual better able to = fulfill the duties of the=C2=A0position are under way with an = anticipated start date of 02/06/06.=C2=A0

=C2=A0

Therefore, the=C2=A0expected results of additional productivity, = faster service, improved communication, reduced turnaround times on work = orders and data entry have not been obtained.

=C2=A0

Annual goals are still expected to be met by increased overall = productivity in the 3rd and 4th quarters to offset the 1st and 2nd = quarters without the approved full-time assistant in the Work Management = Center.

=C2=A0

What measures have you taken towards assessment of this = goal?

General Service=C2=A0and Special Requests satisfaction = surveys for the Work Management System for the first quarter have been = distributed, collected and analyzed.=C2=A0 The second quarter survey = collection and analysis is expected to be completed by the end of = January.

=C2=A0

Data analysis of Work Management System productivity = reports to compare actual turnaround compared to projected turnaround on = all categories of work orders has been completed for the first = quarter.=C2=A0 Second quarter analysis is expected to be completed by = the end of January.

=C2=A0

Describe the progress you have made toward attaining this = goal including the anticipated completion date.

Quicker=C2=A0turnaround = on all categories of work requests documented on=C2=A0reports = from=C2=A0work management software.

=C2=A0

1st quarter results of data collection and analysis = indicate that further improvements need to be made in most categories of = work orders to meet departmental goals.=C2=A0

=C2=A0

2nd quarter results of data collection and analysis = are expected to be completed by the end of January.

=C2=A0

3rd and 4th quarter results of data collection and = analysis are expected to demonstrate improvement=C2=A0over the first two = quarters and=C2=A0show that departmental goals=C2=A0have = been=C2=A0met.

=C2=A0

Plans to hire a full-time=C2=A0Senior Secretary=C2=A0in the Work = Management Center are expected to result in faster, more accurate data = entry which better reflects actual turnaround times on job = completion.=C2=A0 Much of the overdue and extended time on work orders = are actually a data=C2=A0entry problem and not a productivity = problem.

=C2=A0

Results of the customer = satisfaction survey should demonstrate an increased level of = positive=C2=A0responses over the 2004-2005 results.=C2=A0 =

=C2=A0

General Service=C2=A0and Special Requests satisfaction = surveys for the Work Management System for the first quarter have been = distributed, collected and analyzed.=C2=A0

=C2=A0

Results were not reflective of goals; however, the = surveys are an excellent communication tool for the Primary and = Secondary Users of the Work Management Center to=C2=A0provide = confidential, concrete examples in areas that need improvement and to = identify areas that are satisfactory.

=C2=A0

The second quarter survey collection and analysis is = expected to be completed by the end of January.

=C2=A0

Results are anticipated to improve from the 1st = quarter since this is this tool has offered a means to improve = communication.

=C2=A0

Third and fourth quarter results are anticipated to = improve since the comments from the surveys are excellent to identify = areas to improve.

=C2=A0

Describe how the results of assessments have been used to = improve student learning or your department's services.

Previous data analysis demonstrated a need to improve the data entry = process within the=C2=A0Work Management Center,=C2=A0to provide = additional phone coverage and better communication with departments that = had requests for service.

=C2=A0

Senior Secretary was approved for Work Management = Center.

=C2=A0

Electrician was approved to allow for two technicians to handle = increased requests for electrical support for maintenance and events on = campus.

=C2=A0

Senior Clerk in the Warehouse was requested but not approved for = increased volume in Shipping, Receiving and Delivery on = campus.

=C2=A0

Section C

Program or Service=C2=A0Specific = Assessments

=C2=A0

What program or service specific assessment occurred in the = current academic year?

Each=C2= =A0Florida Power and Light account is=C2=A0reviewed monthly and compared = to=C2=A0previous year KW hour usage and=C2=A0total fuel costs. = =C2=A0Johnson Controls has provided a=C2=A0five-month progress report on = utility costs and=C2=A0savings per=C2=A0building=C2=A0since=C2=A0the = implementation of the performance contract.

=C2=A0

Enviro= nmental monitoring through and outside engineering firm are conducted = throughout the year and reports are received quarterly.=C2=A0 Mitigation = requirements are currently on target per South West Florida Water = Management District standards.

=C2=A0

General Service=C2=A0and Special Requests satisfaction = surveys for the Work Management System for the first quarter have been = distributed, collected and analyzed.=C2=A0 The second quarter survey = collection and analysis is expected to be completed by the end of = January.

=C2=A0

Data analysis of Work Management System productivity = reports to compare actual turnaround compared to projected turnaround on = all categories of work orders has been completed for the first = quarter.=C2=A0 Second quarter analysis is expected to be completed by = the end of January.

=C2=A0

How were the results of the assessment used to improve = programs or services?

Section D

Unit Contribution to President's Performance = Measures

=C2=A0

Please review the President's Performance Measures for = 2005-2006. Did your unit contribute to any specific performance goals = for the President? (If so, please indicate whether the measure = set was attained and to what degree.)

Strategic Plan Goal=C2=A05 - State of the Art = Infrastructure=C2=A0

=C2=A0

Maintain and=C2=A0repair buildings to = support=C2=A0high quality facilities.=C2=A0

=C2=A0

Seek out and use technological advances to constantly = improve=C2=A0efficiency of=C2=A0central energy plant=C2=A0to reduce = impact on natural environment.=C2=A0=C2=A0

=C2=A0

Use work management software and a central dispatch to = organize, prioritize and respond to building service needs as = efficiently as possible.

=C2=A0

Strategic Plan Goal 8 - Ongoing Quality = Improvement

=C2=A0

Appropriation of proper staff levels to accommodate = the general service, preventative maintenance, and repair needs of = classrooms, offices, grounds and=C2=A0other campus spaces enhance the = experience for=C2=A0all who=C2=A0study or=C2=A0work at=C2=A0the = University.

=C2=A0

Part 2

Section A

Unit Goals=C2=A0for Coming Year = (2006-2007)

=C2=A0

Str= ategic Plan Goal=C2=A0 With which 1 or 2 goals from the 8 current = strategic plan goals does your 2006-2007 = goal best align?	Unit Goal =C2=A0 Goal for 2006-2007
Strategic Plan Goal=C2=A05 - State of the Art Infrastructure=C2=A0 =C2=A0 Strategic Plan Goal 8 - Ongoing Quality = Improvement	1) To decrease the university's annual utility = consumption.=C2=A0

=C2=A0

What action(s) will you undertake to achieve the = goal?

The Chiller Plant will fulfill the = contractual=C2=A0agreement to continue with the guaranteed energy = savings plan for the next thirteen years:

=C2=A0

The performance contract=C2=A0with Johnson Controls = has been implemented=C2=A0since December, 2005.

=C2=A0

The contractual agreement for the = Performance=C2=A0Contract was implemented in December, 2004 for an = initial 15 years=C2=A0of continuous energy savings.

=C2=A0

Expected results are=C2=A0to meet or=C2=A0exceed = energy saving=C2=A0projections.=C2=A0

=C2=A0

The=C2=A0plan calls for $109,329=C2=A0saved=C2=A0on = electricity bills for fiscal year 2006-2007.=C2=A0 =

=C2=A0

By what means will you assess goal = achievement?

Comparison of 2006-2007 utility expenditures to = baseline costs established during previous=C2=A0annual billing cycles to = document=C2=A0savings.

=C2=A0

How will you know if you have successfully attained each = goal?

Actual savings=C2=A0comparison to=C2=A0stated goal for = 2006-2007.

=C2=A0

Utility consumption reports are=C2=A0also provided = by=C2=A0Johnson Controls and our local utility provider, Florida Power = and Light, as specified in the performance contract. =

=C2=A0

How will the results of the above assessments be used to = improve student learning or services?

The=C2=A0energy=C2=A0savings from the contract will = offset, and eventually pay for, the cost of the performance plan.=C2=A0 = Overall energy savings for the University will=C2=A0be reduced at a time = when fuel and energy costs=C2=A0are rapidly increasing.=C2=A0 =

=C2=A0

By controlling energy costs, FGCU can spend more on = its academic mission and reduce negative impacts on the = environment.

=C2=A0

Reduction in utility consumption=C2=A0reduces negative = impact on the environment and demonstrates support = for=C2=A0sustainability practices as presented to students in the = University Colloquium.=C2=A0=C2=A0=C2=A0 =

=C2=A0

Str= ategic Plan Goal=C2=A0 With which 1 or 2 goals from the 8 current = strategic plan goals does your 2006-2007 = goal best align?	Unit Goal =C2=A0 Goal for 2006-2007
Strategic Plan Goal=C2=A05 - = State of the Art = Infrastructure=C2=A0 =C2=A0 Strategic Plan Goal 8 - Ongoing = Quality Improvement	2) Replant area in = which eradication took place in 2005-2006; and continued eradication on = 5 acre parcel inside the Loop road adjacent to the site for the new = parking garage. Continue flail mowing as an extension of the eradication = completed in 2005-2006 in the environmental buffer area, approximately = 10 acres, adjacent to the entrance road for the proposed Housing. =

=C2=A0

What action(s) will you undertake to achieve the = goal?

The actions required are basically the planning = and management of contracted sources for mechanical clearing using a = flail mower and mechanical tree cutter; a horticultural firm for = acquiring and installing plant material; also, the use of available = labor from the Department of Corrections. =C2=A0Concomitantly, we have a = contract with an engineering firm to assure all plans are consistent = with Southwest Florida Water Management District (SWFWMD) = requirements.

=C2=A0

The specific area to be = replanted was=C2=A0cleared of melaleuca in 2005-2006.=C2=A0 The 25 acre = parcel=C2=A0extends from the Horticultural Recycling Area to the eastern = entrance of Parking lot #7.=C2=A0 The area will be replanted = with:

=C2=A0

Slash = Pine
Bald and Pond Cypress =
Red = Maple
Cord = Grass
Wax = Myrtle
Dahoon = Holly
Giant Faxahatchee = Grass
Saw Grass =

=C2=A0

The funding for the = project has been requested in the 2006-2007 budget as a continuation of = the work performed in the previous year.

=C2=A0

Scheduled completion is = in November, 2006, before the dry season, but after the Hurricane = season.

=C2=A0

Specific area in which = mechanical removal of melaleuca will take place is as = follows:

=C2=A0

First, there will be a = five acre parcel inside the Loop Road, adjacent to the site for the = Parking garage. This project will complete the eradication of full grown = trees inside the Loop Road. All that remains after the completion of = this project is to continue the re-treatment program with new growth = melaleuca.

=C2=A0

Second, there is a=C2=A0ten acre = parcel outside the Loop Road, contiguous to the area in which = eradication was accomplished in 2005-2006. This=C2=A0ten acre parcel = will complete the eradication of melaleuca from the Horticultural = Recycling Center to the proposed road and buffer zone for the newest = Housing site.=C2=A0 A flail mower will be used to eradicate the melaleuca.=C2=A0 =

=C2=A0

The funding for this = project is included in the 2006-2007 budget request as a continuation of = the previous year=E2=80=99s activities.

=C2=A0

Scheduled completion = will be early spring 2007, during the dry = season.

=C2=A0

By what means will you assess goal = achievement?

Mitigation monitoring and=C2=A0land = use assessments are=C2=A0conducted by an outsourced environmental = engineering firm throughout each year.=C2=A0 These reports are submitted = to Southwest Florida Water Management District (SWFWMD) to measure land = use requirements.

=C2=A0

How will you know if you have successfully attained each = goal?

Mitigation monitoring and=C2=A0land use assessments = are=C2=A0submitted to the Southwest Florida Water Management District = (SWFWMD) to measure compliance with land use = regulations.=C2=A0=C2=A0These reports are=C2=A0shared with FGCU's = Environmental Sciences program=C2=A0and Facilities Planning.=C2=A0 The = reports are used by Physical Plant to assess=C2=A0whether internal = department goals are met.

=C2=A0

How will the results of the above assessments be used to = improve student learning or services?

Allocation of human and material = resources necessary to meet mitigation requirements for upcoming fiscal = year are determined=C2=A0from these=C2=A0results. =C2=A0Success reduces = environmental=C2=A0and fire risks to the campus and improves the overall = health and appearance of the campus grounds.

=C2=A0

What action(s) will you undertake to achieve the = goal?

Meet with departmental representatives = to determine needs and expected outcomes.=C2=A0 Work with campus service = architects to develop plans and specifications=C2=A0to bid.=C2=A0 = Submitted bids will be compared and awarded to=C2=A0campus service = construction management firms for each project. Actual construction work = will be=C2=A0scheduled and supervised to ensure specifications requested = are completed on time and=C2=A0within budget.

=C2=A0

By what means will you assess goal = achievement?

Discussions with departmental = representatives to obtain feedback on how well the actual outcome = compared to the=C2=A0expected outcome.

=C2=A0

How will you know if you have successfully attained each = goal?

Departmental representatives will = provide=C2=A0positive feedback regarding the renovation=C2=A0process = during=C2=A0post project discussions.

=C2=A0

How will the results of the above assessments be used to = improve student learning or services?

Comments and concerns from occupants of previously = renovated areas were=C2=A0considered in planning these and=C2=A0future = renovation projects.

=C2=A0

Results=C2=A0from the completed renovations will = include:

=C2=A0

Energy efficiency and capacity will be increased=C2=A0with = eighteen=C2=A0additional ice storage tanks=C2=A0at the Central Energy = Plant.

=C2=A0

Two innovative teaching science laboratories will be added = to=C2=A0Whitaker Hall via=C2=A0the renovation of the former Sprint = Multi-Purpose Room.

=C2=A0

The Math & Science Labs on=C2=A0both=C2=A0floors in Whitaker = Hall will have increased function and teaching capacity.=C2=A0 =

=C2=A0

Increased office space for staff and enhanced function will be = obtained by the following renovations:

=C2=A0

Information Systems
Advancement Offices in the Campus Support Complex
Purchase and set-up=C2=A0new modular unit for athletic = offices

=C2=A0

Athletic Swim Meets support gained by enhancement of audience area, = specifically:

=C2=A0

240 seat moveable bleachers.
Shade structure for bleachers.
Installation of scoreboard.

=C2=A0

Str= ategic Plan Goal=C2=A0

With which 1 or 2 goals from the 8 current = strategic plan goals does your 2006-2007 = goal best align?

Unit Goal

=C2=A0

Goal for 2006-2007

Strategic Plan Goal=C2=A05 - =

State of the Art = Infrastructure=C2=A0

=C2=A0

Strategic Plan Goal 8 - Ongoing = Quality Improvement

3) Renovations to the following facilities:

=C2=A0

Central Energy Plant - additional=C2=A0ice = storage tanks.=C2=A0

=C2=A0

Whitaker Hall - Sprint Room=C2=A0modified to classroom = space from multi-purpose meeting space.

=C2=A0

Whitaker Hall=C2=A0- 1^st and 2^nd floor = Math & Science Labs modified for improved teaching = format.

=C2=A0

Howard Hall - Information Systems Office Suite.

=C2=A0

Campus Support Complex - Advancement Office = Suite.

=C2=A0

Modular unit purchased and = set-up=C2=A0for=C2=A0Athletic Offices.

=C2=A0

Pool Complex - Bleachers, scoreboard and shade structure = added.

=C2=A0

Str= ategic Plan Goal=C2=A0 With which 1 or 2 goals from the 8 current = strategic plan goals does your 2006-2007 = goal best align?	Unit Goal =C2=A0 Goal for 2006-2007
Strategic Plan Goal=C2=A05 - = State of the Art = Infrastructure=C2=A0 =C2=A0 Strategic Plan Goal 8 - Ongoing = Quality Improvement	4) Continue to provide continuous = service for all areas of campus in a timely and efficient = manner.

=C2=A0

What action(s) will you undertake to achieve the = goal?

Communication improvements with campus departments to = improve customer service:

=C2=A0

Door tags left by technicians to = indicate:

=C2=A0

Work has been completed.
Work is in progress, estimated completion date = ____.
Parts/materials have been ordered.
Need more information from requestor to complete work, = please call WMC 1370.
Work Management Center and technician information = provided for follow up or questions.

=C2=A0

Door tags left by delivery personnel if delivery is = attempted but no recipient is available:

=C2=A0

Date and time attempted.
Date and time 2^nd attempt will be = made.
Instructions to contact warehouse personnel if special = delivery is needed.

=C2=A0

Custodian and subcontractor business cards to hand to = those who make direct service requests to non-FGCU personnel with = instructions to contact the Work Management Center for the fastest = response.

=C2=A0

Custodial services door color-code=C2=A0system = updated=C2=A0as campus departments modify=C2=A0their chosen level of = custodial access and security within their office areas.=C2=A0 =

=C2=A0

Education to campus of what the Work Management Center = can provide:

=C2=A0

Participation in new employee orientation with general = information on services provided through Physical Plant and how to = access services.

=C2=A0

Training sessions offered=C2=A0to all primary and = secondary users on August 7, 8 and 9, 2006=C2=A0to improve efficiency in = making work requests.

=C2=A0

Stickers posted in common access areas to inform = staff, students and visitors how to report service needs in restrooms, = locker rooms, classrooms and other common areas.

=C2=A0

Education and additional training within Physical = Plant to enhance understanding of how the productivity level of each = staff member contributes to:

=C2=A0

Departmental Unit Goals

=C2=A0

Administrative Services Unit = Goals

=C2=A0

University Strategic Plan Goals

=C2=A0

Review of internal standard operating = procedures:

=C2=A0

Data analysis and productivity = reports.

=C2=A0

Improve accuracy of information recorded by = technicians on work orders to better reflect actual work turnaround = times.

=C2=A0

Improve speed of data entry updates to better reflect = actual work turnaround times.

=C2=A0

Staff Directory on FGCU Intranet streamlined, all = employees of Physical Plant=C2=A0on one directory for improved customer = service.

=C2=A0

Quality control checklists=C2=A0to ensure the = classrooms, restrooms and common areas are maintained and repaired as = needed.

=C2=A0

Identify problem areas, such as:

=C2=A0

Damaged ceiling tiles.

=C2=A0

Touch up paint needed on stained or dirty = walls.

=C2=A0

Damaged carpet, tiles or baseboards.=C2=A0 =

=C2=A0

Report warranty issues to vendors and follow up on = repairs.

=C2=A0

Issue work orders and dispatch technicians to repair = building maintenance issues.

=C2=A0

By what means will you assess goal = achievement?

Customer satisfaction survey distributed biannually to = primary and secondary users of the Work Management Center.

=C2=A0

Data analysis of reports generated from Work = Management Center.

=C2=A0

How will you know if you have successfully attained each = goal?

Results of the customer satisfaction survey should = demonstrate an increased level of positive=C2=A0responses over the = 2005-2006 results.=C2=A0 Specifically:

=C2=A0

General Service survey, more than: =

=C2=A0

17% Exceeds Expectations
45% Meets Expectations

=C2=A0

General Service survey,=C2=A0less than: =

=C2=A0

12% Does Not Meet = Expectations

=C2=A0

Special Request survey, more than:

=C2=A0

15% Exceeds Expectations
29% Meets Expectations

=C2=A0

Special Request survey,=C2=A0less than: =

=C2=A0

=C2=A0 8% Does Not Meet = Expectations

=C2=A0

How will the results of the above assessments be used to = improve student learning or services?

Students=C2=A0benefit by learning in an atmosphere = where=C2=A0campus grounds and classroom facilities=C2=A0are clean, well = maintained,=C2=A0aesthetically pleasing and=C2=A0foster school=C2=A0pride. =

=C2=A0

Str= ategic Plan Goal=C2=A0 With which 1 or 2 goals from the 8 current = strategic plan goals does your 2006-2007 = goal best align?	Unit Goal =C2=A0 Goal for 2006-2007
Strategic Plan Goal=C2=A05 - = State of the Art = Infrastructure=C2=A0 =C2=A0 Strategic Plan Goal 8 - Ongoing = Quality Improvement	5) Increase staffing levels to service = new facilities as = completed.

=C2=A0

What action(s) will you undertake to achieve the = goal?

Allocation of new space money to properly service = increased building square footage as it is turned over from new = construction.

=C2=A0

Work = Management Center,=C2=A0review of standard operating procedures and = internal processes indicates a disparity between actual information on work orders = compared to the data entered;=C2=A0the lag=C2=A0is the result = of=C2=A0short=C2=A0staffing in the data entry area.

=C2=A0

The addition of skilled labor=C2=A0technicians=C2=A0in = the Work Management Center to=C2=A0respond to the increased volume of = work requests=C2=A0would:

=C2=A0

Provide faster service to campus work requests and = needed building maintenance.

=C2=A0

Increase response time to work requests=C2=A0and = overall turnaround time.

=C2=A0

Allow=C2=A0for more proactive maintenance instead of = mere reaction to needed = repairs.

=C2=A0

By what means will you assess goal = achievement?

Customer satisfaction survey distributed bi-annually = to primary and secondary users of the Work Management = Center.

=C2=A0

Data analysis of reports generated from Work = Management Center.

=C2=A0

How will you know if you have successfully attained each = goal?

Quicker=C2=A0turnaround on all categories of work = requests documented on=C2=A0reports from=C2=A0work management = software.

=C2=A0
Results of the customer satisfaction survey should = demonstrate an increased level of positive=C2=A0responses over the = 2005-2006 results.=C2=A0

=C2=A0

How will the results of the above assessments be used to = improve student learning or services?

Appropriation of proper staff levels to accommodate the general = service, preventative maintenance, and repair needs of classrooms, = offices, grounds and=C2=A0other campus spaces enhance the experience = for=C2=A0all who=C2=A0study or=C2=A0work at=C2=A0the University.

=C2=A0

Section B

Resources

=C2=A0

What additional resources have you requested and received a = commitment for during 2006-2007 from your area VP or the President that = is based on your analysis of assessment data for = 2005-2006?

Additional funds have been committed to the 2006-2007 = Plant Operations and Maintenance budget by the Administrative Services = VP to address specific increases in=C2=A0operational and service = costs:

=C2=A0

1) Utilities, fixed costs:

=C2=A0

26% increase in electricity (latest estimate = from=C2=A0FPL 10/18/05).

=C2=A0

10% increase in water and sewer + Admin 5 = +=C2=A0Library expansion.

=C2=A0

10% annual increase in waste removal, recycling and = incinerator charges.

=C2=A0

2) Price increases for contractual vendors:

=C2=A0

Annual increase to multi-year = contracts:

=C2=A0

Custodial

=C2=A0

Landscape

=C2=A0

Pest control

=C2=A0

Gas and other fuels to run vehicles, generators and = chainsaws.

=C2=A0

3) Additional level of custodial service=C2=A0is = expected from campus occupants,=C2=A0faculty and staff as population on = campus expands and facilities age:

=C2=A0

Increased level of porter coverage to service more = events, more people=C2=A0and greater use of campus facilities and = grounds.=C2=A0

=C2=A0

Cleaning=C2=A0services=C2=A0increased to = meet=C2=A0demand for security measures within offices and office suites, = implementation of door-dot system.

=C2=A0

4) Under-funded space; temporary facilities = have=C2=A0not been allocated space funding, yet all building services = will be provided for:

=C2=A0

Modular Village 2

=C2=A0

Athletics trailer

=C2=A0

Renovated storage trailer from library expansion will = now be=C2=A0multipurpose space

=C2=A0

Under-funded services include:

=C2=A0

Electricity, water/sewer, waste = removal,=C2=A0custodial and pest control.

=C2=A0

Inspections and repair=C2=A0as required for = preventative maintenance and to maintain all occupancy = codes.

=C2=A0

5) New space - Academic Building 5

=C2=A0

Plant Operations funding for new permanent University = space is based on an established state formula that=C2=A0projects the = cost of providing all operational and building services.=C2=A0 =

=C2=A0

Electricity, water/sewer, waste = removal,=C2=A0custodial and pest control.

=C2=A0

Staff to inspect and repair=C2=A0as required for = preventative maintenance and to maintain all occupancy = codes.

=C2=A0

The=C2=A0intent of the space-funding formula is to = provide adequate funding to allow for=C2=A0the cost of utilities, = personnel and=C2=A0building services.

=C2=A0

The calculations have not been = updated=C2=A0to=C2=A0reflect the increases in fixed utility costs over = the last two fiscal years.=C2=A0

=C2=A0

The result is that money allocated to Plant Operations = to cover all costs is inadequate to cover more than utility = costs.

=C2=A0

What additional resource needs do you have for fulfillment = of your goals that you wish for consideration from your area VP or the = President that is based on your analysis of assessment data for = 2005-2006?

Additional staff:

=C2=A0

Addition of skilled service technicians in the Work = Management Center=C2=A0to respond to increased volume of work orders as = campus space grows and facilities age.

=C2=A0

Customer service improvement to campus departments. =

=C2=A0

Addition of appropriate service technicians allotted = to accommodate new construction as it is turned over to = FGCU:

=C2=A0

Ability to properly maintain buildings in a prompt = manner that meets stated unit goals.

=C2=A0

Ability to be proactive and responsive to the service = and maintenance needs of campus.

=C2=A0

Increased frequency=C2=A0of classroom and common area = inspections, currently reactionary due to number of staff to square = footage served.

=C2=A0

Plant Operations funding for new permanent University = space is based on an established state formula that=C2=A0projects the = cost of providing all operational and building services.=C2=A0

=C2=A0

The=C2=A0intent of the formula is to provide adequate = funding to allow for=C2=A0the cost of utilities, additional personnel = and=C2=A0building services.

=C2=A0

The calculations have not been = updated=C2=A0to=C2=A0reflect the increases in fixed utility costs over = the last two fiscal years.=C2=A0=C2=A0=C2=A0

=C2=A0

The result is that money allocated to Plant Operations = to cover all costs is inadequate to cover more than utility costs for = new space.

=C2=A0

Section C

Assessment = Plans

=C2=A0

What assessments are you planning to conduct during = 2006-2007?

Each=C2=A0Florida Power and Light account = is=C2=A0reviewed monthly and compared to=C2=A0previous year KW hour = usage and=C2=A0total fuel costs. =C2=A0Johnson Controls=C2=A0provides = periodic progress reports on utility costs and=C2=A0savings = per=C2=A0building to compare to performance contract = stated=C2=A0efficiency goals.=C2=A0

=C2=A0

Environmental monitoring=C2=A0via an outside = engineering firm are conducted throughout the year and reports are = received quarterly.=C2=A0 Mitigation requirements are currently on = target per South West Florida Water Management District = standards.

=C2=A0

General Service=C2=A0and Special Requests satisfaction = surveys for the Work Management System will be distributed, collected = and analyzed.=C2=A0

=C2=A0

Data analysis of Work Management System productivity = reports to compare actual turnaround compared to projected turnaround on = all categories of work orders.

=C2=A0

Section D

Coming Year - Strategic Plan = Contributions

=C2=A0

Strategic Plan Goal=C2=A05 - State of the Art = Infrastructure=C2=A0

=C2=A0

Maintain and=C2=A0repair buildings to = support=C2=A0high quality facilities.=C2=A0

=C2=A0

Seek out and use technological advances to constantly = improve=C2=A0efficiency of=C2=A0central energy plant=C2=A0to reduce = impact on natural environment.=C2=A0=C2=A0

=C2=A0

Use work management software and a central dispatch to = organize, prioritize and respond to building service needs as = efficiently as possible.

=C2=A0

Strategic Plan Goal 8 - Ongoing Quality = Improvement

=C2=A0

Appropriation of proper staff levels and resources to = accommodate the general service, preventative maintenance, and repair = needs of classrooms, offices, grounds and=C2=A0other campus spaces to = enhance the experience for=C2=A0all who=C2=A0study or=C2=A0work = at=C2=A0the University.

=C2=A0