| Goal =
1 |
A. =C2=A0Auxiliary Services will employ students in a variety =
of operations.
B. =C2=A0Implement internship in Auxiliary =
Services |
A. =
=C2=A0Number of students employed with Auxiliary Service operations and =
the operations of Auxiliary Services contracted vendors.
A. =
=C2=A0Applicability of programs to individual student=E2=80=99s =
educational fields.
B. =C2=A0Number of =
internships. |
A. =C2=A0Employ and train students in our operations creates =
a strong, reliable workforce for Auxiliary Services.
A. =
=C2=A0Gives Auxiliary Services a basis for direct student contact that =
enables us to keep a pulse on the service needs and desires of =
students.
B. =C2=A0Creates applicable relationships with Academic =
departments. |
A &=C2=A0B. =C2=A0January 2005. =
=C2=A0The volume of student employees and interns will be linked to the =
growth of auxiliary operations. |
| Goal =
2 |
A. =C2=A0Complete approval process for acceptance of policy =
and procedures for priority and use of campus space.
B. =
=C2=A0Work with Physical Plant and University Police to ensure proper =
security and access plans for buildings and spaces.
C. =
=C2=A0Complete training manuals for staff.
D. =C2=A0Extend ticket =
booth hours to assist customers with ticket and facility =
needs.
E. =C2=A0Obtain approval of a formalized rate structure =
for use of the Alico Arena.
F. =C2=A0Complete a cost/benefit =
study for additional furnishings and equipment for Alico Arena. =
G. =C2=A0Initiate activities for the university and community =
use of Alico Arena. |
A. =
=C2=A0Survey to students, faculty, and staff regarding the satisfaction =
of reservation processes and availability.
A &=C2=A0B. =
=C2=A0Completed documentation of policies and procedures.
A. =
=C2=A0Activities hosted in Alico Arena in relation to core university =
priorities.
C. =C2=A0Completed documentation of training =
manuals.
D. =C2=A0Ticket booth hours
M - F =C2=A09 - 5 with =
additional hours as required per event.
E. =C2=A0Rate structure =
approved by Policy on Policy process.
F. =C2=A0Completed =
cost/benefit study of Alico Arena furnishings and equipment.
G. =
=C2=A0Calendar of Events. |
A. =C2=A0The survey will show Auxiliary Services if we are =
meeting the needs of our customers and the FGCU community through the =
services offered and will identify areas of improvement.
B. =
=C2=A0Communication
through Facilities Coordinating Committee. =
C. =C2=A0Training Manuals will enhance training practices and =
provide enhanced service at our facilities.
D. =C2=A0Modified =
space and hired staff to accommodate customer needs.
E. =
=C2=A0Gather information on surrounding area rate structures for similar =
facilities. =C2=A0
F. =C2=A0Cost/Benefit study will assist in =
the identification of spending and operational priorities for out =
facilities.
G. =C2=A0More activities initiated by FGCU will =
enhance the student experience and promote interaction with the =
community. |
A. =C2=A0Complete survey by May =
2005.
B. =C2=A0January 2006.
C. =C2=A0Training Manuals and =
Policies and Procedures by January 2006.
D. =C2=A0January =
2005.
E. =C2=A0January 2006.
F. =C2=A0Cost/Benefit study =
by December 2005.
G. =C2=A0Activities will be on going August =
2005. |
| Goal =
2 |
A. =C2=A0Participate by way of presentation in each Student =
Orientation program
B. =C2=A0Give support to recruitment programs =
through the staff of Campus Reservations, Student Union, Aquatics Center =
and Alico Arena.
C. =C2=A0Work with vendors to provide more =
effective services to students.
D. =C2=A0Have recruitment and =
factual information available for visitors at all building and offices =
areas under the direction of Auxiliary Services. |
A. =
=C2=A0Participation in Orientation programs.
B. =
=C2=A0Participation in formal recruitment programs such as Eagle =
Expo.
B. =C2=A0Consistent use of recruitment materials and =
practices in the buildings such as conducting tours and providing =
information to visitors and event attendees.
C. =C2=A0Vendor =
relationships that enhance services to students.
D. =
=C2=A0Availability of information. |
A, B, C, D. =C2=A0The ongoing cross promotion of the =
university through our areas of operation is vital to the growth of =
FGCU. =C2=A0The Student Union, Aquatics Center, and Alico Arena have =
more outside visitors than any other buildings on campus. =C2=A0The =
enhancement of service to these visitors encourages enrollment and =
community participation
B &=C2=A0D. =C2=A0All events with =
public attendance now host a recruitment table. |
A. =C2=A0April 2005.
B. =
=C2=A0March 2005.
C. =C2=A0August 2005.
D. =C2=A0March =
2005. |
| Goal =
7 |
A. =C2=A0Enhance the Campus Reservation process through the =
use of and continued deployment of Resource 25 scheduling =
software.
B. =C2=A0Work closely with General Counsel and =
Community &=C2=A0Marketing Relations in the development of materials =
for Campus Reservations, Alico Arena, Aquatics Center and the Student =
Union. |
A. =
=C2=A0Number of modules offered in Resource 25 software.
B. =
=C2=A0Successful collaboration with General Counsel and Community and =
Marketing Relations for marketing materials and media =
opportunities. |
A. =C2=A0The FGCU Homepage Event Calendar powered by Resource =
25 can be viewed by anyone via the internet and linked to press =
release.
A. =C2=A0FGCU Event Calendar publicizes all related =
events, locations, contacts, press releases and other pertinent =
information.
B. =C2=A0FGCU collaboration with marketing =
firm. |
A. =C2=A0December 2006.
B. =
=C2=A0December 2005.
The centralization of Scheduling information =
and resources into Resource 25 will enhance the ability of FGCU to more =
effectively use its resources to satisfy the needs of the myriad of =
interests served.
Collaboration of marketing will enhance =
FGCU=E2=80=99s image through consistent communication to internal and =
external consumers. |
| Goal =
4 |
A. =C2=A0Encourage openness toward diversity in hiring =
practices.
B. =C2=A0Implement diversity message into staff =
training.
C. =C2=A0Integrate diverse images in all distributed =
advertising and marketing |
A. =
=C2=A0Train staff to use hiring practices that encourage =
diversity.
B. =C2=A0Include diversity message in staff =
training.
C. =C2=A0Advertising and Marketing will include diverse =
images. |
A. =C2=A0A staff with diverse views leads to a stronger and =
more comprehensive program of services.
B. =C2=A0Include =
diversity message in staff training reflecting university Human Resource =
Policies.
C. =C2=A0Advertising and Marketing will include diverse =
images that will reflect diverse university =
population. |
A. =C2=A0January 2005
B. =
=C2=A0August 2006.
C. =C2=A0December 2005 for new web pages and =
materials. |
| Goal =
7 |
A. =C2=A0Identify areas for partnership opportunities in the =
community.
B. =C2=A0Identify areas for partnership opportunities =
involving academic departments.
C. =C2=A0Support university =
groups in their involvement with community =
organizations |
A. =
=C2=A0Identification and enhancement of partnerships in the =
community.
B. =C2=A0Partnerships created with the academic =
departments.
C. =C2=A0Policies and procedures for units reflect =
the balance of FGCU needs while encouraging community involvement in the =
use of FGCU facilities and resources. |
A, B, &=C2=A0C. =C2=A0The continued growth and =
significance of FGCU as a community partner is directly correlated to =
the effective and prudent use of FGCU resources to foster such =
partnerships. =C2=A0Auxiliary Services must continuously evaluate the =
value of FGCU resources to the community while recognizing the priority =
use of these resources for Academic purposes |
A. =C2=A0July 2005.
B. =
=C2=A0August 2005.
C. =C2=A0December =
2005. |
| Goal =
1 |
A. =C2=A0Encourage staff and students to participate in civic =
activities.
B. =C2=A0Identify and support service-learning =
opportunities through campus events.
C. =C2=A0Support community =
development opportunities through use of our =
facilities |
A. =
=C2=A0Structure department to allow for participation in civic =
activities.
B. =C2=A0Work with Service Learning to engage =
students to meet their Service Learning obligations through Auxiliary =
Services facilities and programs.
C. =C2=A0Documented dialogue =
and discussion with student organizations to encourage civic =
responsibility in the development and implementation of programs and =
activities |
A, B, C. =C2=A0The recognition of civic responsibilities in =
the planning and implementation of activities is essential to the smooth =
operation of the traffic flow, security, campus appearance, and =
community perception of FGCU. =C2=A0 |
A. =C2=A0June 2005 for the =
re-evaluation of departmental structure.
B. =C2=A0June =
2005.
C. =C2=A0December 2005. |
| Goal =
5 |
A. =C2=A0Encourage the use of reusable dining ware for Food =
Service Operations.
B. =C2=A0Work with organizations in the =
recycling of copier and printer cartridges.
C. =C2=A0Work with =
contractors to implement best practices for recycling and other =
environmental sensitive projects.
D. =C2=A0Partner with Physical =
Plant to place recycling receptacles in appropriate areas. =
|
A. =
=C2=A0Documentation of criteria and communication regarding use of =
re-useable dining ware for food service operations.
B. =
=C2=A0Documentation regarding the recycling program in place for copier =
and printer cartridges.
C. =C2=A0Documentation regarding =
communication with contractors regarding environmental best =
practices.
D. =C2=A0Placement and utilization rates of recycling =
containers. |
A, B, C &=C2=A0D. =C2=A0Some environmental practices =
create saving and revenue generation opportunities while providing =
long-term environmental benefits. |
A. =C2=A0January 2005.
B. =
=C2=A0January 2005.
C. =C2=A0June 2005.
D. =C2=A0June =
2005. |
| Goal =
8 |
A. =C2=A0Identify priorities for operational =
effectiveness.
B. =C2=A0Promote buy-in and cooperation between =
university departments and vendors to identify priority level for =
objectives.
C. =C2=A0Have each unit within department identify =
and prioritize goals.
D. =C2=A0Incorporate goals into staff =
training. |
A. =
=C2=A0Written plan for Auxiliary Services approved by the Vice President =
of Administrative Services.
B. =C2=A0Partnerships created to =
accomplish Auxiliary Services and university goals.
C. =
=C2=A0Units within Auxiliary Services have written priorities and =
project statements from which to guide their operations.
D. =
=C2=A0Staff training Manuals. |
A, B. =C2=A0Periodic review of departmental, customer and =
vendor requirements for operational effectiveness.
C. =
=C2=A0Periodic review of progress and reprioritization of =
goals.
D. =C2=A0Revision of staff training manuals as necessary. =
=C2=A0 |
A. =C2=A0August 2005.
B. =
=C2=A0June 2005.
C. =C2=A0June 2005.
D. =C2=A0October =
2005. |
| Goal =
5 |
A. =C2=A0Identify additional areas for revenue generation on =
campus.
B. =C2=A0Work with vendors to increase commission return =
by improving and expanding services on campus.
C. =C2=A0Work with =
vendors and departments to maximize resources at our =
disposal |
A. =
=C2=A0Reports and studies showing research for revenue =
opportunities.
B. =C2=A0Reports and meeting notes identifying =
commission return and service opportunities as a university =
priority.
C. =C2=A0Reports and meeting notes identifying ways to =
maximize resources. |
A, B &=C2=A0C. =C2=A0A focused goal of increased revenue =
generation and resource fulfillment between Auxiliary Services and =
vendors will lead to an increased ability to grow services as the =
university grows. |
A. =C2=A0December 2005
B. =
=C2=A0Initiation of each new contract relationship and annual meeting of =
such. =C2=A0This varies by vendor.
C. =C2=A0Initiation of each =
new contract relationship and annual meeting of such. This varies by =
vendor. |
| Goal =
4 |
A. =C2=A0Hiring practices must correctly identify human =
resource needs for present and future growth of Auxiliary =
Services.
B. =C2=A0Complete employee training programs for =
staff.
C. =C2=A0Streamline current business =
practices. |
A. =
=C2=A0Hiring must match present and future Auxiliary Services =
needs.
B. =C2=A0Measure the effectiveness of staff in their =
positions by employee evaluations.
B. =C2=A0Signed =
employee-training folders that correspond to training manuals.
C. =
=C2=A0Project sheets and process mapping of =
operations |
A, B, C. On going staff evaluations leading to appropriate =
reassignment of responsibilities and reorginazation of training programs =
and business practices.
Sound business practices that are =
measured create more productive and focused operations. =C2=A0This type =
of business process will be better positioned to anticipate and promote =
university growth. |
A. =C2=A0Annual Performance reviews =
vary by employee. April 2005 Auxiliary Services will complete an =
Organizational Structure Evaluation with Human Resources.
B. =
=C2=A0August 2005.
C. =C2=A0August 2005. |
| Goal =
8 |
A. =C2=A0Develop working partnership with Instructional =
Technology to identify technology needs for classrooms and other =
supported multi-purpose areas.
B. =C2=A0Develop working =
partnership with Information Systems to complete projects requiring =
technology.
C. =C2=A0Implement Blackboard one card =
software. |
A. =
=C2=A0Communication system with Instructional Technology to identify and =
rectify technology needs in facilities in conjunction with Resource 25 =
reservation system.
B. =C2=A0Effective communication with =
Information systems in the process of implementing technology =
projects.
B &=C2=A0C. =C2=A0Meeting notes for the Banner =
Coordinating Committee.
C. =C2=A0Partner with customers and =
=C2=A0departments on ways that they can benefit from use of a One Card =
System |
A, B &=C2=A0C. =C2=A0Use of technology will centralize =
and automate a great deal of processes that Auxiliary Services uses to =
coordinate multi-department services. |
A. =C2=A0March 2005.
B. =
=C2=A0February 2005.
C. =C2=A0August =
2006. |
| Goal =
5 |
A. =C2=A0Work closely with architects, contractors, physical =
plant, and facilities planning to create structures that will =
efficiently serve the intended purpose and provide for future =
growth.
B. =C2=A0Set aside a capital growth fund for replacement =
and maintenance of equipment and buildings under our direction. =
C. =C2=A0Work with the Office of Counseling and Student Health =
to remain compliant with ADA requirements and anticipate any needs that =
may arise.
D. =C2=A0Work with University Police and Physical =
Plant to identify better ways to control traffic flow to Alico Arena. =
E. =C2=A0Identify janitorial management plan for the Student =
Union, Aquatics Center and Alico Arena. |
A. =
=C2=A0Meeting notes and coordination of services in the creation and =
remodel of buildings.
B. =C2=A0Development of capital growth =
fund.
C. =C2=A0Meeting notes with Office of Counseling and =
Student Health. =C2=A0Reports from environmental safety and governmental =
authorities.
D. =C2=A0Coordinate with University Police regarding =
traffic flow patterns.
E. =C2=A0Coordinate with Physical Plant =
janitorial services and maintenance schedules. |
A, B, C, D &=C2=A0E. =C2=A0These goals will allow for =
creation and maintenance of facilities that will maximize use of the =
space and allow for better resource generation through coordinated =
services. |
A. =C2=A0Timelines for construction =
plans of new buildings.
B. =C2=A0December 2006.
C. =
=C2=A0August 2005.
D. =C2=A0December 2005.
E. =
=C2=A0January 2005 for the re-assessment of the current plan. =
|
| Goal =
8 |
A. =C2=A0Identify key departments and personnel necessary to =
complete chosen goals and projects.
B. =C2=A0Participate in =
committees that will encourage inter-departmental cooperation.
C. =
=C2=A0Continue to chair committees from Auxiliary Services and its =
vendors that solicit campus input, such as the Foodservice committee, =
Bookstore Committee, Aquatics Advisory Board, and Student Union Advisory =
Committee.
D. =C2=A0Work closely with Student Government and =
other student clubs and organizations to correctly identify and address =
the needs of students. |
A. =
=C2=A0Project sheets will reflect stakeholders for projects.
B =
&=C2=A0C . =C2=A0Committee Rosters and meeting notes.
B, C =
&=C2=A0D. =C2=A0Meeting notes and inclusion of students on =
committees. |
A, B, C &=C2=A0D. =C2=A0Establish regular meeting times, =
agendas and invite broad based participation. |
A. =C2=A0February 2005.
B. =
=C2=A0March 2005.
C. =C2=A0January 2005.
D. =C2=A0January =
2005. |