| Goal =
8 |
Provide routine moves, adds and changes of phone instruments =
in a timely manner. =C2=A0
Telecommunications will create the CSA =
contract within 24 hours of receipt of request and keep Sprint or =
Computing Services to their published schedules for =
completion |
We will =
maintain this level of response at least 85% of the =
time. |
Allocate necessary resources to complete CSA contracts on =
time. =C2=A0We will also work with Sprint or Computing Services to =
improve their commitment of turnaround time. |
Ongoing |
| Goal =
8 |
Provide timely pickup of calls to the main University line =
and route them accurately to the appropriate department/person. =C2=A0In =
order to do this effectively, we will maintain the University Telephone =
directory both online and printed form |
A =
quarterly spot check will find more than 95% of department and =
individual phone numbers correct. |
Allocate additional resources and investigate other methods =
of record keeping. |
Ongoing |
| Goal =
8 |
Forecast an accurate budget for =
Telecommunications. |
Fiscal =
year projections for revenue and expenditures will be within 85% of the =
actual year-end. |
Explore other models of budget =
forecasting. |
End of each fiscal =
year |
| Goal =
8 |
Keep telephone costs low by monitoring invoices for billing =
errors. |
Perform =
a spot check on all DMS and Sprint bills looking for errors and changes =
to billing that negatively affect the university. |
Follow up with vendors to correct the problem or renegotiate =
terms. |
Ongoing |
| Goal =
5 |
Improve services while cutting costs by acquiring a telephone =
switch and migrate from Sprint Centrex. |
Monitor =
the success of the project through contact with the users. =C2=A0We will =
monitor the technical aspects of the project associated with telephone =
switch (voice quality, delay, jitter and packet loss). =C2=A0Cost =
cutting will be tracked through the yearly accounting =
process. |
Modify our policies and procedures as needed to provide the =
best customer service. =C2=A0In addition we will change system =
configuration as needed to improve system performance and =
flexibility. |
Next two to three fiscal =
years |