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Assessment Plan =
Unit
Computing Services
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Unit Mission Statement
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(Adopted December = 2004)=C2=A0 To provide centralized computing and network support for = members of the university community.=C2=A0 To maintain administrative = servers, university network, and information stored on its resources by = members of the university community.=C2=A0 To provide adequate access to = information located on and off = campus.
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University Strategic Plan Goal
Unit Goals, Desired = Outcomes
Assessment = Criteria and
Measures
Process for = Using Assessment
Results for Continuous = Improvement
Timetable for = Implementation
Goal = 5 Computing Services will maintain high speed Internet = access Insure = that our thirty- minute average for incoming or outgoing traffic in bits = per second will not exceed eighty percent of out total bandwidth over a = four week period Additional resources will be allocated to meet growing = demand. Continual
Goal = 5 Provide quality service in a timely manner for all helpdesk = requests and network problems. =C2=A0 Keep = average number of open tickets assigned to Computer Support below an = average of 50 open tickets

Procure a new helpdesk = system

Implement a desktop inventory system		 Allow Computing Services to create customer satisfaction = survey

Allow Computing Services to create customer satisfaction = surveys

Allow Computing Services to track operating systems = levels and software versions		 Monthly basis

Weekly = basis

We will use this year to create a baseline for measuring = statistics on helpdesk tickets. =C2=A0

We will use this to = measure to make sure will desktop computers on campus are able to run = the most current operating system. =C2=A0
Goal 1, Goal = 5 Develop and carry out plans to eradicating viruses on = faculty, staff, and Student Housing residents=E2=80=99 = PC=E2=80=99s Quality = of service should meet expectations of students, faculty and staff as = measured by new satisfaction surveys

Perform technology upgrade = and acquisition per the Technical Replacement and Acquisition = Plan		 Monitor our network the number of network attacks will slowly = decrease the level out to a normal level that has yet to be = determined.

Annual review of Plan will incorporate progress = achieved in prior year. =C2=A0Budget requests will be revised to meet = highest priority needs.		 We will use this year to create a = base line for monitoring the amount of attacks on our = network.

Annually
Goal = 2 Continually enhance services to support university business = processes. Approved = and funded projects will be completed on schedule and within = budget Continuous review of projects in process will ensure timely = completion and adequate allocation of resources.