Section 508 Website Accessibility

Certain documents on this site are available as a Portable Document Format (PDF) file. PDF content requires Adobe's Acrobat Reader and can be downloaded by visiting

The University encourages anyone needing assistance in accessing content found on the University's website to contact the FGCU office or department that maintains the webpage. For an accessible version of PDF material, please contact FGCU Adaptive Services at or by calling 239 590-7956.

Skip to site navigation Skip to main content
Skip to main content
Chief of Staff

Chief of Staff

Office of Vice President and Chief of Staff
News and Media
Related Links

Office of Vice President and
Chief of Staff
Florida Gulf Coast University
10501 FGCU Blvd S.
Fort Myers, FL. 33965-6565

Phone: (239) 590-1006
Fax:     (239) 590-1066

Press Release


FGCU Florida Institute of Government Presents "Customer Service Excellence" Workshop Feb. 6

WHO     FGCU Florida Institute of Government, for managers, supervisors and employees from both the private and public sectors

WHAT     “Customer Service Excellence” half-day workshop. For participants whose job involves contact with the public, the seminar will help participants to perform their job with greater ease and will lead to improved customer satisfaction. Libby Anderson is instructor for the program.

WHEN     8:30 a.m. to 12:30 p.m., Friday, Feb. 6

WHERE     FGCU Broadcast Building Room 111

WHY     To:

     Be able to effectively respond to complaints that result in a satisfied customer

     Learn to listen with empathy and communicate using positive body language

     Develop telephone skills that win over customers

     Understand the words to use and not to use to maximize effectiveness with customers

     Know the five basic needs of customers and how to not just meet but to exceed them

COST     $48

CONTACT     Joanne Hartke at (239) 590-7815 or

[Back to the Press Release Archives]