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Office of Vice President and
Chief of Staff
Florida Gulf Coast University
10501 FGCU Blvd S.
Fort Myers, FL. 33965-6565

Phone: (239) 590-1065
Fax:     (239) 590-1066
Email:  apacheco@fgcu.edu

 

 

Press Release

 
 

FGCU Florida Institute of Government Presents "Dealing with Difficult People" Workshop
3/4/2004

WHO     FGCU Florida Institute of Government, for managers, supervisors and staff from both the private and public sectors

WHAT     "Dealing with Difficult People" full-day workshop from the Florida Institute of Government's Professional Development Series. The workshop will help professionals learn how to understand the dynamics of conflict, why people often act as they do and how to stay in control of their reaction to others' behavior. David Kelley is instructor for the program.

WHEN     8:30 a.m. to 3:30 p.m., Friday, April 2

WHERE     FGCU Broadcast Building Room 111

WHY     To:

     Confront conflict effectively

     Disagree without anger

     Be able to identify your own "hot buttons"

     Give and receive criticism effectively

     Interact successfully with the difficult person who works with you

     Learn how to deal with conflict and anger through the use of a conflict management survey

COST     $82

CONTACT     Joanne Hartke at (239) 590-7815 or jhartke@fgcu.edu

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