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Office of Vice President and
Chief of Staff
Florida Gulf Coast University
10501 FGCU Blvd S.
Fort Myers, FL. 33965-6565

Phone: (239) 590-1065
Fax:     (239) 590-1066
Email:  apacheco@fgcu.edu

 

 

Press Release

 
 

FGCU Florida Institute of Government Presents "Customer Service Excellence...The Winning Formula" Workshop
10/13/2004

WHO     FGCU Florida Institute of Government, for managers, supervisors and employees from both the private and public sectors

WHAT     "Customer Service Excellence.The Winning Formula" half-day workshop from the Florida Institute of Government's Professional Development Series. For participants whose job involves contact with the public, the seminar will help participants to perform their job with greater ease and will lead to improved customer satisfaction. Libby Anderson is instructor for the program.

WHEN     8:30 a.m. to 12:30 p.m., Friday, Nov. 12

WHERE     FGCU Broadcast Building Room 111

WHY     To learn how to:     

     effectively respond to complaints that result in a satisfied customer

     listen with empathy and communicate using positive body language

     develop telephone skills that win over customers

     understand the words to use and not to use to maximize effectiveness with customers

     know the five basic needs of customers and how to not just meet but to exceed them

COST     $48

CONTACT     Joanne Hartke at (239) 590-7815 or jhartke@fgcu.edu


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