Continuous Improvement

The Continuous Improvement Initiative at FGCU

FGCU launched the Continuous Improvement Initiative in October, 2019. Monique McKay, the Ombuds and Special Assistant to the President collaborated with Dr. Nancy Zimpher, Chancellor Emeritus of The SUNY System to create a team to learn the methodology of Continuous Improvement and apply it to problems across campus.

The Continuous Improvement Team is deeply committed to improving processes to benefit our students and the people in the region we serve by using a data driven approach to examining and resolving systemic problems. The team’s work is centered around principles of  fairness, equity, diversity and inclusion. The process is highly collaborative and will involve community partners interested in positive educational outcomes. Bringing continuous improvement to higher education is an exciting opportunity and has the potential to showcase FGCU as a national model of innovation for improvement in higher education.

What is Continuous Improvement?

  • Introduction

Breaking Down the Methodology

  • Problem Statement

  • Fishbone Diagram

  • Aim Statement

  • Driver Diagram

  • Selecting Changes 

  • Testing Changes

CI Team


Mary Banks


  • Online Resources

  • Continuous Improvement Resources 

  • Books

If you'd like to learn more about Continuous Improvement at FGCU, contact Monique Mckay at the University Ombuds Office.

Edwards Hall 213C
(239) 590-1022



CI Group Photo