Coronavirus (COVID-19) Advisory to Protect The Nest:

FGCU continuously monitors the latest information from health officials and shares details on the Coronavirus Updates website. Get details including helpful FAQs. Students, faculty and staff, remember to complete the FGCU Daily Health Screening App every day before coming to campus (239-590-1206 for technical and other support related to the Screening). COVID-19 rules apply to campus visitors.

Learn More

Services & Rates


  • New Phone Installation (i.e. Avaya Desk Phones, Conference Phones, Classroom Phones etc…)
  • Existing User Changes (i.e. Old office to new office moves, phone upgrades, name changes etc…)
  • TBA to new user assignment (i.e. New user taking over an existing department extention.)
  • Extension Disconnects (If you want to get rid of an extension all together.)
  • Feature/Configuration Changes (i.e. Call forwarding, voice mail and authorization codes for long distance.)
  • University Cell Phone Program (i.e. University provided, employee allowance, or departmental prorated)
  • Line Only (i.e. A featureless second extension added to an existing phone)
  • BlueJeans Audio Conferencing (audio conferencing options.)
  • Digital Faxing (Faxing from you desktop computer.)

Request a service

*Expected completion time is 7-10 business days:

  • A monthly and/or one-time charge may apply for requested service(s).
  • Please contact the ITS - Voice Services for further pricing information.
  • To report a Telecommunications issue, please call x1188 (239-590-1188 ), or send an email to

Reoccuring Monthly Rates

*For budgeting purposes, please use the following monthly costs as approximations for the type of service(s) required. ITS - Voice Services is committed to providing the most competitive prices on all its services.

  • Avaya IP B189 Conference Room Phone (Does not include hardware): $50.00  Monthly
  • Avaya Basic Desktop Phone: $33.50 Monthly
  • Avaya Desktop Phone Rental(s): $30.00 Daily
  • Avaya Conference Room Phone Rental: $45.00 Daily
  • Extension to Cell Phone Forwarding (EC500): $4.00 Monthly
  • Department Announcement: $13.50 Monthly
  • Directory/National Assistance: No Charge
  • Digital Faxing: $31.00 Monthly
  • Line Only (LO): $13.50 Monthly
  • Automated Attendant: $40.00 Monthly (Additional charges may apply depending on setup)
  • Voice Mail: $6.00 Monthly
  • Mutare (Speech to text): $3.00 Monthly

One Time Service Installation Rates

  • New Phone Installation (Including Softphone): $70.00
  • Digital Faxing: $70.00 (Free analog to Digital conversion)
  • Extension to Cell Phone Forwarding (EC500): $25.00
  • General Service/Labor: $70.00 per Hr.