Wings Up for Student Success

Current Pain Points 

Future State (the “Wins”) 

• Manual work 

• No workflow and transparency 

• Ex: Faculty cannot see status of submitted alert 

• Doesn’t automatically input student data 

• No reporting capabilities 

• Automation 
• Submission of Nudges & Alerts
• Simplified Student-Focused form

• Tracking/Workflow with transparency 
• Automated case updates to Faculty

• Faculty & Case Managers back-end view 
• Personal/Non-academic cases
• Ability to escalate cases

• Foundational student data 

• Reporting & Student performance trends

Current Pain Points 

Future State (the “Wins”) 

• Manual work for advising directors and advising
  team - reviewing student records, sending 
  communications - very time-intensive process
• Tracking students through the pre-Orientation
  process using static spreadsheets
• Difficult to easily know if a student made
  changes to their Orientation registration or 
  program of study
• No workflow and transparency 
• Doesn’t automatically input student data based
  on student responses or actions
• Students complete the Incoming Student Form
  in another system (Qualtrics), which requires
  manual review of the submission by the advisor

• No reporting capabilities 

• Automation of reviewing the student
  record and system-generated email
  communications

• System tracks students through the pre- 
  Orientation process and automatically
  notifies them of the tasks that they need
  to complete 
• Established communications that are
  triggered to send automatically based on
  actions that the student needs to take
• Personalized communication using
  merge fields and attractive graphics
• Reporting capabilities and real-time 
  views of where students are in the pre-
  Orientation process

Current Pain Points 

Future State (the “Wins”) 

• Housed in another system that is separate from 
  student record
•  No record of communication over time, 
  resulting in a manual process for tracking data
  in spreadsheets
  
• Limitations to the number of simultaneous text
  campaigns that one area can do at a time
• Certain functional users are not widely using 
  texting functionality to communicate with
  students

• Automation 
• Templates and editable snippets using    
  merged fields
• Can embed links and videos
• Can set up a communication cadence 
  within the system that utilizes both text
  and email features
• Response tracking and population 
  selection functionality
• AI message generation capability
• Delayed delivery options available
• Ability to launch multiple campaigns 
  simultaneously from one phone number
• Ability to restrict security/access to SMS 
  inboxes based on roles and departments

Current Pain Points 

Future State (the “Wins”) 

• Relevant student data currently lives in multiple 
  locations and is not easily connected 
• With the initial rollout of early alerts in the Wings
  Up system, faculty have to submit early alerts
  through the system individually and must look
  up each student's information in order to submit
  the alert
• Initial email templates can be confusing for 
  students and faculty and look like spam
• Limited options were given for resources, case
  closure reasons, and information shared with 
  faculty over email

• Ability to see a holistic picture of a           
  student, pulling together data from 
  multiple sources
• Faculty can access their course rosters
  for the CRNs they are assigned to 
• Email templates are branded with FGCU
  logos and look more professional
• Additional resources, case closure
  reasons, and email information were
  included to provide more detailed 
  information to recipients, based on 
  feedback from users
• Ability to get feedback from students and
  faculty about their experience with the
  early alert system, which is used to
  enhance the platform

Current Pain Points 

Future State (the “Wins”) 

• Relevant student data currently lives in multiple 
  locations and is not easily connected 
• Inability to report and easy act on notes based
  on how they are currently stored (text fields, etc.)
• Excessive manual work required - narrative notes,
  manual crafting of post-appointment emails, 
  storing notes in multiple locations
• Multiple clicks for faculty to access early alerts
  form

• Ability to see a holistic picture of a           
  student, pulling together data from 
  multiple sources
• Shared notes between student success
  areas
• Notes form that gathers data that can 
  be easily reported on, and automated
  into emails to elevate the student
  experience
• Faculty can access the Wings Up for
  Student Success user interface in one
  click from the Canvas global navigation
  bar
• Faculty can add notes to student's
  Wings Up record that are accessible to 
  student success staff and other faculty
• Faculty can easily submit Nudges and 
  Early Alerts from their My Classes list,
  which also provides them with 
  enhanced information about the 
  students enrolled in their courses, in one
  easy to use location

Current Pain Points 

Future State (the “Wins”) 

• Relevant student data currently lives in multiple 
  locations and is not easily connected
• Faculty and student services staff do not have
  easy access to student information that can
  help them foster student success

• Ability to see a holistic picture of a           
  student, pulling together data from 
  multiple sources
• Shared access to data, notes on student
  records in Wings Up, and pulling 
  together data on students into one
  seamless place to get a full 360-degree
  view of the student