Information Technology Services

Set up Duo Two-Factor Authentication on more than one phone

You are encouraged to set up Duo Two-Factor Authentication on more than one phone in case your mobile phone is not available or you are not at your office phone. Use the Manage Devices feature to add, remove, or change the devices that Duo can use to verify who you are. When logging in, you can choose which line Duo will send the authentication request to (via smart phone app or phone call depending on your choice.  ITS recommends use of the Duo app on your mobile phone as your first authentication option.

Enroll in Password Reset

Managing your password cannot be done off campus unless you are enrolled in the Password Reset portal.  Please visit our Password Reset portal to enroll before leaving campus.

Save needed work files to OneDrive

OneDrive: All students, faculty, and staff have access to OneDrive with 5TB of storage. With OneDrive, you can sync files between your computer and the Cloud, so you can get to your files from anywhere - your desktop computer via the desktop client, your mobile device via the OneDrive app, or even by logging in to Webmail. Move any files needed to OneDrive before you leave campus and you can access the latest version of your files from any location or device as long as you’re connected to the Internet. 

 

When you save your files in OneDrive cloud file storage options be sure to use your "Work or school account"

Do not store Restricted Data on OneDrive. 

Get your FGCU laptop up-to-date

If you use a FGCU provided computer remotely, bring it to the ITS Help Desk to ensure it is updated so you will have all the necessary software and security patches to keep you up and running, and protected.

Setup MyVPN

If you need to remotely connect to your office computer, set up MyVPN access now.  For instructions on setting up MyVPN please see our MyVPN instructions. 

 

In order to connect to your office computer remotely, your office computer must be powered on.  ITS highly recommends that you test the connection to your office computer before you leave campus. 

When using MyVPN, please take proper security measures on your home computer before connecting to FGCU resources. Install all the updates for your operating system,  have an updated antivirus application installed and a firewall enabled. If you don't, your computer is at risk for infection with a virus, worm, or other malware which might prevent you from finishing your tasks and put your information at risk.

If you are using a Mac from home, here is the most updated verison of the client

When do I use MyVPN?

• To access your office desktop:
  • Use MyVPN (Terminal Session) to connect to your office computer
• To access Banner:
  • Use MyVPN and connect to your office computer to access Banner
• To access University network shares:
  • Use MyVPN and access your network shares 
• To access licensed software:

Forwarding Your Office Phone

FGCU office phones have been temporarily given the permission to forward to outside phones. These steps must be performed at the phone you wish to forward. Below are steps to perform this new action.

1. Ensure your phone has no forwarding currently set by pressing #22
2. Begin the forwarding command by pressing *2 at the phone you wish to forward.  Examples:
   1. Local *2 9 239 590 1001
   2. Long Distance *2 9 1 954 590 1001
3. Your phone will beep three times rapidly, and hang-up to confirm completion.
4. To confirm it worked, have a co-worker or a third number (not your office phone or number you forwarded to) call your extension to see if it reaches your new forwarded line
5. To cancel call forwarding, from your phone dial #22 you should hear 3 quick beeps.

This function will work on a cellphone as long as the number that you are forwarding to has proper cellular signal. At the weakest, it may take up to three rings or more on the office phone to reach the cellphone.

To Access voicemail settings

To access voicemail settings please visit this link. 

Web Based Virtual Private Network (MyVPN)

https://myvpn.fgcu.edu is a web-based VPN connection that will provide access to university resources from any location with an Internet connection and an Internet browser (Chrome, Internet Explorer or Safari).

For specific information on setting up your MyVPN, as well as accessing Banner, Network Shares or to Remotely Control your desktop computer, please visit our Knowledge Base:

ITS Knowledge Base(MyVPN)

 

When using MyVPN, please take proper security measures on your home computer before connecting to FGCU resources. Install all updates for your operating system, have an updated antivirus application installed, and a firewall enabled. If you don't, your computer is at risk for being infected with a virus, worm, or other malware, which might prevent you from finishing your tasks, and put your information art risk.

When do I use MyVPN?

• To access your office desktop
  • You would use MyVPN (Terminal Session) to connect to your office computer

• To access Banner
  • You would use MyVPN and connect to your office computer to access Banner
• To access University network shares?
  • You would use MyVPN and access your network shares from there
• To access licensed software 

Chat, Video Conferencing & File Sharing

Quick and easy chat and collaboration.  For more information please visit our Teams Info page.

 

For information on how to conduct a video meeting, please take a look at these instructions.

You do not need to be connected to the VPN to use Microsoft Teams.

Email

There are several methods provided for you to check your email. The method you pick to connect depends on your situation and location when checking your email. While working from your office, you will have total access to all of your email and calendar items from your desktop. However, if you are off-campus and need to check your email, please adhere to the following: 

What will I have access to, and how or when will I connect? 

If you need: Full access to all email Contacts Calendar/To do Bar Tasks Online Archive All folders (personal folders, pst files)	If you need: Full access to all email Contacts Calendar/To do Bar Tasks Online Archive	If you need: Full access to all email Contacts Calendar Tasks (To Do List) Online Archive
Remote Desktop Email With this option, you are connecting to your office computer with MyVPN.	Microsoft Outlook (application) Outlook is installed on an additional computer, and you can launch and sign in with your FGCU Eagle Access.	Webmail From any computer with a browser and an Internet connection.

Getting your Email on a mobile device 

ITS Recommends downloading the Microsoft Outlook app for your mobile device.

Get the Outlook app for iOS or Android

Keep Teaching!

The Department of Digital Learning curated resources and information to help facilitate your transition from delivering face-to-face content to virtual. Visit the Course Continuity web page.

• If you need to access FGCU network resources while working from home, only use our approved VPN solution, myVPN.
• Make sure your home computer has the latest updates for its operating system and its virus and malware protection.
• With phishing attempts and malicious malware on the rise, beware of phishing scams and unsolicited attachments in your email. FGCU will never ask you for your password or other personal information by email.
  • Look out for phishing campaigns that may target remote workers.
  • If you need a refresher on what to look out for, below are links to our online training:
    • 5-minute online tutorial:
      • Phishing Training
    • Canvas Course (FGCU Students and new hires are already enrolled)
      • Get Secure Training
    • Avoid public WiFi, or immediately connect to FGCU's VPN after connecting to an open wifi network.
    • If you work with Restricted Data, please remember to keep following best practices while handling it. If you need a refresher, check out our page on Restricted Data and the Restricted Data Policy.
    • Practice overall good cybersecurity hygiene while at home. For example:
      • Use strong passwords or pass phrases
      • Use antivirus software
      • Secure your home router
        • Change the default password
        • Install firmware updates
        • Set encryption to WPA2 or WPA3
      • Install updates regularly for your operating systems and any applications on your personal computer.