Duplicating Services

Duplicating Services

FGCU is partnered with Zeno Office Solutions to provide Xerox products across campus. Please contact bizop@fgcu.edu for information on available products.

COPYING

Faculty and staff can make copies at the machine located in their department by simply walking up to the device and selecting COPY. If your copy machine requires a PIN CODE to access, please see the copier administrator in your department to obtain the code.

SCANNING

Faculty and staff can scan to their departmental folders from the copy machines. Scanned documents are saved as PDF files within these department folders. All machines will scan in color (including black & white machines). There is no charge for scanning.

PRINTING

Faculty and staff can print to the copier located in their department from a networked computer. Download the printer driver from the University network initally upon printing for the first time. The Printer Driver name is PRN-50XXX listed on the front of the machine.

Zeno logoSERVICE REQUESTS

For service requests AND supplies [replacement waste toner cartridges and staples] email ZOS-Service@zenosolutions.com.

Service requests from end users can also be called into Zeno support at 813-253-0318 or 800-226-6482 or submitted online at http://zenosolutions.com/support/.

The University has negotiated a four (4) hour maximum response time for service requests.  


FAQ's

  • How do I order toner for my department copier?

  • What copier supplies am I responsible for ordering?

  • How do I setup my computer to print to my department copier?

  • What do I do if my copier needs maintenance or is not working properly?

  • How do I update my copier default print settings?

  • How do I scan to my department folder on the copy machine?

  • How can I make our office more eco-friendly?

  • Where can I find the correct driver to setup printing?