Customer Experience Management Minor
Experience More
Learn fundamental principles essential to engaging customers across all industries. This program prepares students to create and maintain a customer-focused employee culture, which enhances customer satisfaction, fosters loyalty, and drives positve outcomes.
No matter your academic focus, cultivating a customer-focused organizational culture will be critical to your professional success. The Customer Experience minor introduces the fundamental principles essential to engaging customers across all industries. This program prepares students to create and maintain a customer-focused employee culture, which enhances customer satisfaction, fosters loyalty, and drives positive outcomes.
Resort and Hospitality Administration (B.S.) majors are not eligible for a minor in Customer Experience Management
Admission Requirements
- Students must meet with a college advisor/student success counselor to declare a minor and review the course requirements.
Additional Graduation Requirements
- A grade of C or higher is required in all courses for the minor.
- A minimum of 12 credits of the minor must be completed at FGCU.
- A minimum of 9 credits must be upper division (3000-4999 level) courses.
- Students desiring certification of a minor and designation on their academic transcript must:
- Note the minor on the Application for Graduation.
- Contact a college advisor/student success counselor to certify completion of all course requirements for the declared minor as listed below.
Program Requirements
Required Courses in the Minor
Complete the following:
HFT 1000 Intro to Hospitality/Tourism (3)
HFT 4240 Guest Services Management (3)
Complete three from the following:
FSS 3338C Introduction to F&B Management (3)
HFT 3204 Spa Operations & Management (3)
HFT 3271 Club Management (3)
HFT 3754 Conventions and Meetings Mgt (3)
HFT 3757 Principles of Event Management (3)
HFT 3802 Catering & Special Events (3)
HFT 3806 Mgt Food & Beverage Operations (3)
HFT 3945 Introductory Hosp Internship (3)
HFT 4457 F&B Cost Control (3)
HFT 4755 Theme Park & Attractions Mgmt. (3)
HFT 4866 Wine Merchandis, Taste & Tech (3)
HFT 4894C Culture, Food and Spirits (3)
Total Semester Hours Required: 15 Hours
