Integrated Communications Strategy

Your Avaya desktop phone will be replaced with one of the following (depending on your device preference from the survey):

1. MS Teams desktop phone, or
2. Noise cancelling wireless headset, or
3. None of the above 

• Your phone number
• Use of Zoom and Teams for virtual meetings
• Use of your current computer speakers and microphone without a headset (similar to talking via Teams or Zoom in a meeting with no video)

MS Teams Calling will continue to provide you features such as voicemail in your email, long-distance, and 4-digit on campus calling, as well as new features such as:

• Speech-to-text voicemails in your email
• Answering your phone from your PC, laptop, or cell phone

The migration will occur July 2nd through August 16th by building. Find out when your building migration is scheduled.

Below is an overview of what to expect in the coming months.

• Communication guidance starting 10 days before your Go Live date, through installation day and beyond, detailing what to expect and how to get started using your selected device.
• Critical Quick Reference Guides provided with your selected device and how to get started.
• Instructor-led training will be offered for each user BEFORE your Go Live date: 
  • General User training session (1.5 hours duration) - intended for General Users who use basic calling features. Note: Suitable for most users, OR
  • Power User training session (2 hours duration) - intended for Executive Assistants, Receptionists, and others who use advanced calling features.
• The MS Teams icon will be pinned to your taskbar for easy access and opens automatically upon restarting your computer.
• What if I'm out of the office on my Go Live date? You will return to find your preferred device installed with accompanying quick reference guides and email communications instructing you how to onboard to MS Teams Calling. Remember the Help Desk is just a call or email away!

Nothing at this time. When your building is 10 days from the Go Live date, you will receive an email informing you of what to expect and the training to attend. 

Please contact the University Help Desk or reference the following resources:

• Visit MS Teams for Calling Frequently Asked Questions for additional information.
• Visit MS Teams Overview Knowledge Base for self service information and instructions.