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Using 2FA helps secure your online identity and personal information, and protects
FGCU's intellectual property and institutional data. FGCU has partnered with Duo Security to provide a two-factor authentication solution. The process includes your FGCU username
and password (something you know), and a phone or tablet (something you have), to
Passwords alone no longer provide adequate protection against cyber hacking. 2FA,
implemented at FGCU through Duo Security, is an added security measure to your FGCU
username and password, similar to protecting your bank account with a PIN number (something
you know) and debit card (something you have) when you withdraw money from an ATM.
2FA provides additional security for access to institutional and personal data, and
offers several options for authenticating users: a mobile push notification, one-button
verification of identity to a smartphone, or a phone call.
Why is FGCU implementing Two-Factor Authentication (2FA)?
Your password and/or PIN alone is simply not enough to protect your personal information
and FGCU data. Unfortunately, phishing attempts in our FGCU email frequently prove
to be successful, resulting in stolen login credentials for both students and employees.
Two-factor authentication (2FA) provides an additional layer of security in guarding
the sensitive financial, educational and personal information in our University systems.
2FA verifies your identity when you log into protected systems, providing added security
in case your password is compromised. The recommended Duo Mobile app also enables
a notification if someone else attempts to log in to your account.
2FA is required for all FGCU students, faculty and staff; there is no “opt-out”. Enrolling
in Duo helps protect your account from compromise, and consequently applies increased
protection of your own personal information, the information of our faculty, staff,
students, and FGCU information systems.
I am the parent of an FGCU student and need Gulfline account access to pay their bills,
Access to Gulfline is intended for the student. If parents, guardians, etc. wish
to act as delegates, the student may add them as an “Authorized User”. Authorized
Users have the ability to log directly into the Bill & Payment Center and view the
student's account, make payments, and receive statement notifications, including tax
and e-bill information. Students can assign Authorized Users as follows:
Log into Gulfline
Click on Bill & Payment Center
Select “My Profile Setup” (at the right of the screen) and click Authorized Users
Click “Add Authorized User” and follow the steps displayed
Duo Security (FGCU’s 2FA provider) allows you to choose the authentication method
that works best for you. Register any phone number to which you have access to receive
your authentication, or contact the Help Desk about the use of a token as an alternative.
You will need a photo ID to pick one up. Tokens are available as a one-time allocation. Lost or additional tokens must be purchased at your expense; alternatively, you
may opt to utilize the recommended Duo Mobile app. To purchase your own token, visit
Yes. The passcode option in the Duo Mobile app does not require WiFi or cellular connectivity;
it even works in airplane mode. To use this option, open the Duo Mobile app on your
smartphone and tap the dropdown arrow to obtain a passcode. Enter the passcode into
the Duo prompt when logging into the appropriate FGCU system.
Yes; deleting the Duo app will not un-enroll you from Duo, but deleting the app without
a secondary device registered will prevent you from authenticating to 2FA. Reinstalling
the Duo app will not grant access until it is re-registered to your account, which
will require a Duo authentication. If you deleted the app and need to reactivate
it on your phone, use the 2FA Device Management page. If you do not have a second device registered, please contact the Help Desk.
Like all other apps, the Duo Mobile app performs most efficiently and securely when
updated regularly. For best results, periodically check the Duo Mobile app for updates,
and keep the operating system of the device using the app updated as well. It is also
good practice to back up your device on a regular basis.